Student Accounts & Payments Specialist

University of Missouri-Kansas City; Kansas City (MO); On-site; USD 15,000 - 26,000; Full time

Job summary

University of Missouri-Kansas City is seeking an experienced Customer Service Representative to engage university stakeholders by phone and email, assess students’ payment histories, and create repayment plans. The role aims to keep students enrolled while collecting past-due accounts per policy, and to assist with deposits, gifts, and related transactions.

Shift is 8:00am–5:00pm, Monday–Friday, with some evenings and weekends as required; requires 2+ years in customer service and an associate

Qualifications

• An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience.
• Experience with cashiering/cash handling procedures.
• Experience with accounting concepts such as general ledger and debit/credit entries.
• Experience with Pathway Student Solutions (PeopleSoft) and TouchNet Payment Processing Software.
• Proficiency with Microsoft Office products including Excel, Word, Outlook, and Teams.

Responsibilities

• Handling inbound collection and customer service phone calls and emails.
• Assist in processing University deposits and posting third party payments and inquiries.
• Reviewing and explaining student accounts, leaving messages, and resolving issues with the right offices.
• Placing outbound collection calls and handling student account payment issues.
• Preparing repayment agreements, responding to and creating email/mail correspondence.
• Working in a team to resolve problems and provide solutions to students facing financial difficulties.

Skills

Customer service experience

Verbal & written communication

Problem solving

Time management

Organizational skills

Cash handling procedures

Microsoft Office

Education

Associate's degree or equivalent

Business focus preferred

Tools

PeopleSoft Pathway

TouchNet Payment Processing

Job description

University of Missouri-Kansas City is seeking an experienced Customer Service Representative to engage university stakeholders by phone and email, assess students’ payment histories, and create repayment plans. The role aims to keep students enrolled while collecting past-due accounts per policy, and to assist with deposits, gifts, and related transactions.

Shift is 8:00am–5:00pm, Monday–Friday, with some evenings and weekends as required; requires 2+ years in customer service and an associate