Student Accounts & Financial Services Specialist

City of Kansas City; Joplin (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Kansas City University is hiring a Student Financial Services Coordinator to support daily operations in Student Accounts. You will maintain student account records, process payments, administer third‑party billing, and assist with collections and inquiries.

The role requires a Bachelor’s degree and at least two years in student accounts or related financial operations. You will work with multiple university departments to resolve issues and ensure accurate financial documentation.

Qualifications

• Bachelor’s Degree required.
• Minimum two years of experience in student accounts, accounts receivable, or related financial operations.
• Experience reviewing financial transactions and preparing reconciliations.

Responsibilities

• Maintain and update student account records and transactions.
• Process payments received electronically, by mail, or in person and reconcile deposits.
• Administer third‑party and sponsored billing; monitor receivables and follow up on balances.
• Support collection activities by communicating with students about outstanding balances.
• Provide accurate, professional customer service regarding balances, charges, and refunds.
• Communicate clearly via phone, email, and in‑person; develop account communications.
• Utilize Workday and institutional systems to manage tasks and documentation.
• Ensure compliance with Title IV Cash Management and regulations.
• Collaborate with Financial Aid, Accounting, Registrar, and Admissions to resolve issues.
• Participate in process improvements and assist with testing and implementation.

Skills

Customer service

Attention to detail

Analytical skills

Communication

Education

Bachelor’s Degree

Tools

Workday

Job description

Kansas City University is hiring a Student Financial Services Coordinator to support daily operations in Student Accounts. You will maintain student account records, process payments, administer third‑party billing, and assist with collections and inquiries.

The role requires a Bachelor’s degree and at least two years in student accounts or related financial operations. You will work with multiple university departments to resolve issues and ensure accurate financial documentation.