Student Accounts Front Desk Associate

Auburn University Montgomery; Montgomery (AL); On-site; USD 18,000 - 21,000; Full time

Job summary

Auburn University at Montgomery is seeking a Front Desk Cashier to serve as the first point of contact for students, parents, faculty, staff, and visitors at the Student Accounts Office. You will provide excellent customer service, answer phones, respond to emails, greet visitors, and assist with general inquiries in a fast-paced university setting.

The role includes basic billing information, payment plan guidance, and navigation assistance for university systems.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Basic proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet students, parents, and visitors in a professional, courteous, and friendly manner.
• Answer incoming telephone calls and direct inquiries to the appropriate staff member.
• Respond to emails and general correspondence regarding student account questions and office procedures.
• Provide basic information regarding billing, payments, refunds, payment plans, and account balances.
• Assist students and parents with navigating university systems and locating account information.
• Maintain front desk operations and ensure reception area remains organized and welcoming.
• Process incoming and outgoing mail and assist with filing and document management.
• Maintain confidentiality of student records in accordance with university policies and federal regulations.
• Assist with special projects.
• May require extended periods of sitting, standing, and working at a computer.

Skills

Communication

Customer service

Multitasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Auburn University at Montgomery is seeking a Front Desk Cashier to serve as the first point of contact for students, parents, faculty, staff, and visitors at the Student Accounts Office. You will provide excellent customer service, answer phones, respond to emails, greet visitors, and assist with general inquiries in a fast-paced university setting.

The role includes basic billing information, payment plan guidance, and navigation assistance for university systems.