Student Accounts & Financial Services Coordinator

University of North Alabama (UNA); Florence (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of North Alabama (UNA) in Florence, AL seeks a detail-oriented professional to support the Bursar's Office and student accounts. The role requires effective communication with a wide range of customers, strong organizational skills, and attention to detail.

Responsibilities include program coordination, delinquent account collections, TouchNet Marketplace management, answering inquiries under FERPA, advising on financial aid and balances, processing receipts, and serving as a ROAR

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or a minimum of three years of directly-related experience preferred.
• Higher education work experience preferred.
• Collections experience preferred.
• Experience in a financial institution or clerical accounting experience preferred.
• Prior cash handling experience including balancing and reconciling preferred.

Responsibilities

• Coordinate special programs supported by UNA such as MOUs, partnerships, and initiatives including eligibility determinations, awarding, and reporting.
• Oversee and collect delinquent accounts receivable.
• Manage TouchNet Marketplace: build store fronts, add merchandise, reporting, and training users.
• Respond to inquiries by phone, email, or in person within FERPA regulations.
• Advise customers on financial aid status, payments, deadlines, and balances.
• Process receipts for student and departmental accounts.
• Serve as a UNA ROAR counselor to parents and students.
• Perform all other duties as assigned.

Skills

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree or 3+ years related experience

Tools

TouchNet Marketplace

Job description

University of North Alabama (UNA) in Florence, AL seeks a detail-oriented professional to support the Bursar's Office and student accounts. The role requires effective communication with a wide range of customers, strong organizational skills, and attention to detail.

Responsibilities include program coordination, delinquent account collections, TouchNet Marketplace management, answering inquiries under FERPA, advising on financial aid and balances, processing receipts, and serving as a ROAR