Student Accounts Coordinator

University of North Alabama (UNA); Florence (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

University of North Alabama (UNA) in Florence, AL seeks a detail-oriented professional to support the Bursar's Office and student accounts. The role requires effective communication with a wide range of customers, strong organizational skills, and attention to detail.

Responsibilities include program coordination, delinquent account collections, TouchNet Marketplace management, answering inquiries under FERPA, advising on financial aid and balances, processing receipts, and serving as a ROAR

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or a minimum of three years of directly-related experience preferred.
• Higher education work experience preferred.
• Collections experience preferred.
• Experience in a financial institution or clerical accounting experience preferred.
• Prior cash handling experience including balancing and reconciling preferred.

Responsibilities

• Coordinate special programs supported by UNA such as MOUs, partnerships, and initiatives including eligibility determinations, awarding, and reporting.
• Oversee and collect delinquent accounts receivable.
• Manage TouchNet Marketplace: build store fronts, add merchandise, reporting, and training users.
• Respond to inquiries by phone, email, or in person within FERPA regulations.
• Advise customers on financial aid status, payments, deadlines, and balances.
• Process receipts for student and departmental accounts.
• Serve as a UNA ROAR counselor to parents and students.
• Perform all other duties as assigned.

Skills

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree or 3+ years related experience

Tools

TouchNet Marketplace

Job description

This position offers a variety of student-focused assistance in a supportive, cooperative, and fast-paced setting. The successful candidate will possess a high level of attention to detail, excellent organizational skills, and the ability to effectively and courteously communicate with a broad range of customers.This role supports the day-to-day operations of the Bursar's office and student accounts functions.

• Coordinate a variety of special programs supported by UNA such as MOU's, partnerships, and initiatives including associated eligibility determinations, awarding, and reporting;
• Responsible for oversight and collections of delinquent accounts receivable accounts;
• Responsible for TouchNet Marketplace including building of store fronts, adding merchandise for various departments, reporting, and training departmental/office/campus users as necessary;
• Respond by phone, email, or in person to inquiries from students, parents, administrators, faculty, or staff regarding student account detail within FERPA regulations;
• Advise customers concerning financial aid status, payments, deadlines, and existing balances;
• Process receipts, including cash, checks, and credit card payments for both student accounts and office/departmental accounts;
• Serve as a departmental representative at ROAR as a counselor to parents and students;
• Perform all other duties as assigned.

ADDITIONAL DUTIES:

To be determined.

• High school diploma/equivalent is required;
• Bachelor's degree OR a minimum of three years of directly-related experience is required;
• Higher education work experience is preferred;
• Collections experience, preferred;
• Experience in a financial institution or clerical accounting experience, preferred;
• Prior cash handling experience, including balancing and reconciling, preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

None

For questions, please email [e-mail] or call 256.765.4291 and select option #2. Selecting an option other than #2 will result in a delayed response.