Accounts Receivable Coordinator

LSU New Orleans; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

LSU New Orleans seeks a Bursar Operations Assistant in the Department Bursar Operations to assist in sending collection notices for student and non-student accounts, working with the Director of Accounts Receivable.

The role emphasizes compliance with FDCPA and university policies while handling inquiries and supporting timely account resolution.

Qualifications

• Bachelor’s or Associate degree required or equivalent experience.
• Excellent verbal and written communication skills expected.
• Ability to work effectively under pressure and with others in a team.

Responsibilities

• Assist in preparing and distributing collection notices for student and non-student accounts.
• Coordinate with the Director of Accounts Receivable to ensure compliance with FDCPA and university policies.
• Maintain compliance with Title IV, FERPA, and other regulations when managing accounts.

Skills

Verbal communication

Written communication

Team collaboration

Under pressure

Education

Bachelor’s or Associate degree

Tools

Workday ERP

Job description

Department Bursar Operations

Job Summary

• Assist in the preparation and distribution of collection notices, in coordination with the Director of Accounts Receivable, for both student and non-student accounts.
• Ensure that sound collection practices are followed to support the University's financial objectives while maintaining positive customer relationships and compliance with the Fair Debt Collection Practices Act.
• Ensure compliance with university & system policies (internal controls, administrative policies, permanent memoranda, etc.) and relevant state & federal regulations (Title IV, Title IX, FERPA, etc.).
• Aid in the accurate maintenance and reconciliation of student accounts processing corrections and adjustments when approved.
• Contact students and non-students by email or over the phone regarding delinquent balances or missed payment plan installments.
• Assist with preparing monthly and quarterly reports; communicate with university officials concerning the status of these accounts.
• Responsible to respond to inquiries from students, parents, faculty, staff, third-party vendors, and others regarding payment of past due accounts.
• Assist with the Perkins Loan program and the day-to-day requirements of the program; Work with billing company to ensure accuracy of the individual students who have received the Perkin's Loan.
• Assist with outside agencies who are under contract to pursue those delinquent accounts which have been assigned as a result of the University having exhausted its in-house collection efforts.
• Responsible to assist in requesting and maintaining supporting documentation from the departments before establishing receivables.
• Responsible for creating student refunds, payment plans, and third-party receivables for accuracy.
• Participate in Fall, Spring, and Summer registration activities and assist in the Enrollment Cancellation process.
• Provide financial counseling to students withdrawing from the University and its financial ramifications to the student of early withdrawal.
• Process Ad hoc transactions and student payments at the Bursar Counter.

Required Qualifications

• Bachelor’s degree or Associate degree with 2 years of student services experience in lieu of degree
• Good verbal/written communication skills.
• Ability to work effectively under pressure and with others.

Desired Qualifications

• Experience with Workday ERP Student Financials System in the Bursar and Financial offices in a higher education setting.

Posting Close Date

This position will remain open until filled.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees.

Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.