Financial Systems & Data Insights Analyst

Dillard University; New Orleans (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

Dillard University is seeking a highly analytical and technology-savvy Financial Systems & Data Support Analyst to support the Office of Student Financial Aid and the Bursar’s Office, ensuring the accuracy and efficiency of financial aid and student accounts data.

The role includes system support (Jenzabar), data mining, reporting, and data EXchange with internal and external partners, while maintaining compliance with federal, state, and institutional standards.

Qualifications

• Bachelor’s degree in Information Systems, Business, Finance, Data Analytics, or related field.
• Minimum of three (3) years of experience providing technical, systems, or data support in higher education, financial services, or administrative systems environments.
• Demonstrated experience in data querying, reporting, and analysis.
• Strong analytical, organizational, and communication skills.
• Experience working with ERP or student information systems (Jenzabar preferred).
• Proficiency with Microsoft Office Suite, particularly Excel.

Responsibilities

• Provide technical support and maintenance for financial aid and student accounts systems, including Jenzabar and related modules.
• Troubleshoot system issues, resolve data discrepancies, and coordinate solutions with IT and external vendors as needed.
• Participate in testing, implementation, and validation of system upgrades, patches, and new functionalities.
• Serve as a functional systems resource for both the Financial Aid and Bursar’s Offices.
• Perform data mining and develop complex queries to support operational, compliance, and analytical needs.
• Maintain data integrity across shared systems supporting financial aid awarding, billing, disbursement, refunds, and reconciliation.
• Design, generate, and maintain routine and ad hoc reports for Financial Aid, Student Accounts, and senior leadership.
• Manage and monitor electronic data exchanges between internal systems and external agencies (ISIR loads COD imports/exports...).
• Support the financial aid lifecycle, including awarding, verification processing, revisions, and disbursements.
• Support student billing, refunds, adjustments, and financial aid posting to student accounts.
• Provide training and documentation for data processes and system workflows.
• Collaborate with leadership on system enhancements and data initiatives.
• Perform all other duties as assigned.

Skills

SQL Server

T-SQL

Power BI

Data analysis

ERP systems

Data accuracy

Regulatory compliance

Prioritization

Communication

Education

Information Systems degree

Business degree

Data Analytics degree

Tools

Jenzabar

Microsoft Excel

SQL Server

Job description

Dillard University is seeking a highly analytical and technology-savvy Financial Systems & Data Support Analyst to support the Office of Student Financial Aid and the Bursar’s Office, ensuring the accuracy and efficiency of financial aid and student accounts data.

The role includes system support (Jenzabar), data mining, reporting, and data EXchange with internal and external partners, while maintaining compliance with federal, state, and institutional standards.