Student Accounts Customer Service Representative

Purdue University; Hammond, Northern (IN, KY); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Retirement plan with company match

Tuition remission for Purdue campus

Paid vacation and holidays

Job summary

Purdue University Northwest is seeking a Bursar Clerk to handle window transactions, respond to student and parent inquiries, and support billing operations on campus. The role emphasizes accurate account processing, cash handling, and customer service excellence within the Bursar/Enrollment Services team.

The position offers a on-campus presence with some flexibility, a Monday–Friday schedule, and benefits. Prior cashiering or money handling experience is valued.

Qualifications

• Provide professional and courteous customer service to students, parents, and university customers regarding student accounts, balances, payments, refunds, and payment options.
• Respond to questions by phone, email, and in person, providing accurate information or directing customers to the appropriate university department.

Responsibilities

• Process student account transactions, including cash, check, and credit card payments, refunds, financial aid checks, and approved financial aid advances.
• Assist students and families with understanding account balances, payment options, payment arrangements, and online student account systems.
• Balance and close the cash drawer, prepare daily deposits, and process cash, check, and coin deposits for university departments, student organizations, and Athletics.
• Maintain accurate student account records, including account updates, holds, payment arrangements, receipts, and related documentation.
• Process routine departmental financial transactions, returned mail, bulk mailings, and other administrative functions.
• Schedule appointments and provide general administrative support for the Student Accounts/Bursar office, including ordering departmental supplies.
• Serve as a Notary Public for students and employees, as authorized by the university.
• Maintain confidentiality and accuracy when handling student, financial, and personal information.

Skills

Customer service

Microsoft Office

Notary public

Overtime availability

Evening shifts

Education

High school diploma/GED

Job description

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Overview of Bursar Clerk

The Office of the Bursar is seeking a Bursar Clerk. The Bursar Clerk willprocess window transactions,respond to emails from students and parents in thedepartment email,and provide excellent customer service within the Bursar. This person will also gaingeneral knowledge of the functions of departments within the Enrollment Service Center.

This position does have the opportunity for a flexible work schedule butdoes require a strong on-campus presence.

Pay:

• $17.00 - $17.25/hour

Schedule:

• Monday - Friday

Duties and Responsibilities of Bursar Clerk

• Provide professional and courteous customer service to students, parents, and other university customers regarding student accounts, balances, payments, refunds, and payment options.
• Respond to questions by phone, email, and in person, providing accurate information or directing customers to the appropriate university department when needed.
• Process student account transactions, including cash, check, and credit card payments, refunds, financial aid checks, and approved financial aid advances.
• Assist students and families with understanding account balances, payment options, payment arrangements, and online student account systems.
• Balance and close the cash drawer, prepare daily deposits, and process cash, check, and coin deposits for university departments, student organizations, and Athletics.
• Maintain accurate student account records, including account updates, holds, payment arrangements, receipts, and related documentation.
• Process routine departmental financial transactions, returned mail, bulk mailings, and other administrative functions.
• Schedule appointments and provide general administrative support for the Student Accounts/Bursar office, including ordering departmental supplies.
• Serve as a Notary Public for students and employees, as authorized by the university.
• Maintain confidentiality and accuracy when handling student, financial, and personal information.
• Work collaboratively as part of the Finance and Business Services team and assist with other Student Accounts and Enrollment Services responsibilities as needed.

Benefits of Bursar Clerk

• Full benefits – Medical, Dental, Vision, Short Term Disability, Retirement, Life Insurance and more
• Tenpaid vacation days first year of employment
• Tenpaid holidays
• Universitypaid and matchingcontribution to retirement
• University contribution to Health Savings Account –
  • Plus, a chance to earn more through participating in University Wellness Initiatives
• Employee Wellness Programs
• Paid Parental Leave
• Tuition remission for you,yourspouse and dependent children at any Purdue campus

For more information on our excellent benefit package, please visit: https://www.pnw.edu/human-resources/benefits/

Education

• Requires a high school diploma/GED

Experience

• One year of cashiering experience or money handling required

Core Competencies

• Skilled in Microsoft Office
• Must have strong customer service skills
• Must be able to work overtime during peak registration periods
• Must be able to work at least one evening per week or as needed
• Ability to work in a cross-trained environment with enrollment services

Additional Information

Purdue will not sponsor employment authorization for this position

Professional references will be verified prior to any offer of employment. Employment is contingent upon completion of successful background check along with a motor vehicle records check if applicable.

Purdue University Northwest is an equal opportunity/equal access university.

Purdue University Northwest (PNW) is a student-centered university that transforms lives through innovative education, impactful research and community engagement. Located in Northwest Indiana in the greater Chicago area and near the Indiana Dunes National Park, PNW serves approximately 9,000 students, including 6,000 core students, in a wide range of academic programs at the baccalaureate, master’s and applied doctoral levels.

Purdue Northwest employs more than 1,000 faculty and staff members for operations at its main campus in Hammond, Ind., and its branch campus in Westville, Ind., plus additional sites in Northwest Indiana including the Gabis Arboretum near Valparaiso, Ind. PNW’s values reflect the university’s commitment to respect, innovation, a student-centric university, and excellence.

PNW is consistently ranked among the best public regional universities in U.S. News & World Report’s annual Best Colleges report and is recognized as a First Scholars institution as well an Innovation and Economic Prosperity University. With its vision to cultivate leaders, inspire excellence, and impact our world, PNW advances the socioeconomic mobility of its students and positively impacts regional development.

FLSA Status

Non-Exempt