Student Accounts Customer Service Representative

Purdue University Northwest; Hammond (IN); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan

Paid vacation

Tuition remission

Notary Public service

Job summary

Purdue University Northwest is seeking a Bursar Clerk to handle window transactions, respond to student and parent inquiries, and maintain accurate student accounts. The role requires on-campus presence with some flexible scheduling to support peak times.

The position emphasizes professional service, attention to detail in cash handling, and coordination with university departments. It offers full benefits and opportunities within the Bursar/Enrollment Services team.

Qualifications

• Requires strong customer service and cash handling skills.
• Proficient in Microsoft Office applications.
• Willingness to work overtime during peak periods and some evenings.

Responsibilities

• Provide professional customer service to students, parents, and university customers regarding student accounts, balances, payments, refunds, and options.
• Respond to questions by phone, email, and in person, directing to the appropriate department when needed.
• Process student account transactions, including cash, check, and credit card payments and refunds.
• Assist students with understanding balances, payment options, and online systems.
• Balance and close cash drawer, prepare daily deposits, and process deposits for departments and athletics.
• Maintain accurate student account records and related documentation.
• Handle routine departmental financial transactions and administrative tasks.
• Schedule appointments and provide administrative support for the Student Accounts/Bursar office.

Skills

Microsoft Office

Customer service

Overtime flexibility

Evening availability

Cross-training

Education

High school diploma/GED

Job description

Overview of Bursar Clerk

The Office of the Bursar is seeking a Bursar Clerk. The BursarClerk will process window transactions, respond to emails fromstudents and parents in the department email, and provide excellentcustomer service within the Bursar. This person will also gaingeneral knowledge of the functions of departments within theEnrollment Service Center.

This position does have the opportunity for a flexible workschedule butdoes require a strong on-campus presence.

Pay

• $17.00 - $17.25/hour

Schedule

• Monday - Friday

PNW Job Title: Accounting Technician

Duties and Responsibilities of Bursar Clerk

• Provide professional and courteous customer service tostudents, parents, and other university customers regarding studentaccounts, balances, payments, refunds, and payment options.
• Respond to questions by phone, email, and in person, providingaccurate information or directing customers to the appropriateuniversity department when needed.
• Process student account transactions, including cash, check,and credit card payments, refunds, financial aid checks, andapproved financial aid advances.
• Assist students and families with understanding accountbalances, payment options, payment arrangements, and online studentaccount systems.
• Balance and close the cash drawer, prepare daily deposits, andprocess cash, check, and coin deposits for university departments,student organizations, and Athletics.
• Maintain accurate student account records, including accountupdates, holds, payment arrangements, receipts, and relateddocumentation.
• Process routine departmental financial transactions, returnedmail, bulk mailings, and other administrative functions.
• Schedule appointments and provide general administrativesupport for the Student Accounts/Bursar office, including orderingdepartmental supplies.
• Serve as a Notary Public for students and employees, asauthorized by the university.
• Maintain confidentiality and accuracy when handling student,financial, and personal information.
• Work collaboratively as part of the Finance and BusinessServices team and assist with other Student Accounts and EnrollmentServices responsibilities as needed.

Benefits of Bursar Clerk

• Full benefits – Medical, Dental, Vision, Short Term Disability,Retirement, Life Insurance and more
• Ten paid vacation days first year of employment
• Ten paid holidays
• University paid and matching contribution to retirement
• University contribution to Health Savings Account –
  • Plus, a chance to earn more through participating in UniversityWellness Initiatives
• Employee Wellness Programs
• Paid Parental Leave
• Tuition remission for you, your spouse and dependent childrenat any Purdue campus

Education

• Requires a high school diploma/GED

Experience

• One year of cashiering experience or money handlingrequired

Core Competencies

• Skilled in Microsoft Office
• Must have strong customer service skills
• Must be able to work overtime during peak registrationperiods
• Must be able to work at least one evening per week or asneeded
• Ability to work in a cross-trained environment with enrollmentservices

Additional Information

Purdue will not sponsor employment authorization for thisposition

Professional references will be verified prior to any offer ofemployment. Employment is contingent upon completion of successfulbackground check along with a motor vehicle records check ifapplicable.

Purdue University Northwest is an equal opportunity/equal access university.

Purdue University Northwest (PNW) is a student-centered universitythat transforms lives through innovative education, impactfulresearch and community engagement. Located in Northwest Indiana inthe greater Chicago area and near the Indiana Dunes National Park,PNW serves approximately 9,000 students, including 6,000 corestudents, in a wide range of academic programs at thebaccalaureate, master’s and applied doctoral levels.

Purdue Northwest employs more than 1,000 faculty and staff membersfor operations at its main campus in Hammond, Ind., and its branchcampus in Westville, Ind., plus additional sites in NorthwestIndiana including the Gabis Arboretum near Valparaiso, Ind. PNW’svalues reflect the university’s commitment to respect, innovation,a student-centric university, and excellence.

PNW is consistently ranked among the best public regionaluniversities in U.S. News & World Report’s annual Best Collegesreport and is recognized as a First Scholars institution as well anInnovation and Economic Prosperity University. With its vision tocultivate leaders, inspire excellence, and impact our world, PNWadvances the socioeconomic mobility of its students and positivelyimpacts regional development.

FLSA Status

Non-Exempt