Student Accounts Collections Specialist

Jobtailor; Chicago (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Jobtailor in Chicago is seeking an Accounts Receivable/Student Accounts Specialist to manage balances, payment arrangements, and inquiries related to tuition billing.

You will collaborate with Financial Aid, Admissions, and Student Services to resolve issues, maintain records, and ensure policy compliance while helping students stay enrolled.

Qualifications

• Associate's degree in Business, Accounting, Finance, or related field required.
• 2+ years in collections, accounts receivable, or student accounts preferred.
• Strong communication and negotiation abilities.
• Ability to manage sensitive financial matters with professionalism.
• Detail-oriented with excellent organizational skills.
• Proficiency in accounting software and CRM systems.
• Problem-solving mindset with a focus on resolution and compliance.

Responsibilities

• Manage student account balances and past-due accounts through phone and email follow-up
• Establish payment arrangements and follow up on missed or incomplete payments
• Monitor balances, process payments, and resolve account discrepancies
• Assist students with tuition, billing, and account-related questions
• Maintain accurate records of collection activity, payments, and student communications
• Collaborate with Financial Aid, Admissions, and Student Services to resolve account issues
• Support account reporting and ensure institutional policies are followed
• Work directly with students to develop practical payment solutions and remove financial barriers to continued enrollment

Skills

Strong communication

Negotiation abilities

Detail-oriented

Organizational skills

Problem-solving mindset

Professionalism

CRM systems

Accounting software

Education

Associate's degree in Business

Associate's degree in Accounting

Associate's degree in Finance

Tools

CRM Systems

Accounting Software

Job description

• Manage student account balances and past-due accounts through phone and email follow-up
• Establish payment arrangements and follow up on missed or incomplete payments
• Monitor balances, process payments, and resolve account discrepancies
• Assist students with tuition, billing, and account-related questions
• Maintain accurate records of collection activity, payments, and student communications
• Collaborate with Financial Aid, Admissions, and Student Services to resolve account issues
• Support account reporting and ensure institutional policies are followed
• Work directly with students to develop practical payment solutions and remove financial barriers to continued enrollment

Requirements

• Associate's degree in Business, Accounting, Finance, or related field required
• 2+ years in collections, accounts receivable, or student accounts preferred
• Strong communication and negotiation abilities
• Ability to manage sensitive financial matters with professionalism
• Detail-oriented with excellent organizational skills
• Proficiency in accounting software and CRM systems
• Problem-solving mindset with a focus on resolution and compliance

Core Competencies

Demonstrates expertise in managing student accounts, including payment arrangements and account discrepancies, while ensuring compliance with institutional policies. Proficient in communication and negotiation to effectively resolve financial matters and support student enrollment.

Highest-signal resume keywords

• Accounts Receivable Management
• Payment Arrangement Negotiation
• Accounting Software Proficiency
• Detail-Oriented Organization
• Problem-Solving Mindset

Hard Skills

• Collections Management
• Account Reconciliation
• Financial Reporting
• Tuition Billing
• Payment Processing

Soft Skills

• Strong Communication
• Negotiation Abilities
• Professionalism
• Organizational Skills

Certifications & Qualifications

• Associate's Degree in Business
• Associate's Degree in Accounting
• Associate's Degree in Finance

Industry Keywords

• Student Accounts
• Financial Aid
• Enrollment Management
• Compliance
• Collection Activity

Tools & Technologies

• CRM Systems
• Accounting Software