Student Accounts & Aid Specialist

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Educational fee discounts for UMSystem

Job summary

University of Missouri-Saint Louis seeks a Student Support Specialist II to serve as the primary contact for students and families, guiding them on student accounts, financial aid, and university services. You will review account data, assist with FAFSA, and process in-person/mail payments while maintaining confidentiality and accuracy.

Main duties include resolving inquiries, communicating clearly with campus partners, and prioritizing tasks in a high-volume environment.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with office software and student information management systems.
• Excellent customer service and interpersonal skills.

Responsibilities

• Serve as the first point of contact for students, families, and visitors in person and by telephone.
• Review and analyze student account and financial information to respond accurately to questions and requests.
• Advise current and prospective students and families regarding student accounts, financial aid processes, and FAFSA requirements.
• Process student payments received in person and through the mail according to procedures.
• Research and resolve student concerns, complaints, and account issues in a timely and effective manner.

Skills

Verbal communication

Written communication

Multitasking

Office software

Student Information System

Attention to detail

Customer service

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Office software

Student Information System (SIS)

Job description

University of Missouri-Saint Louis seeks a Student Support Specialist II to serve as the primary contact for students and families, guiding them on student accounts, financial aid, and university services. You will review account data, assist with FAFSA, and process in-person/mail payments while maintaining confidentiality and accuracy.

Main duties include resolving inquiries, communicating clearly with campus partners, and prioritizing tasks in a high-volume environment.