Student Financial Services Coordinator

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Educational fee discounts for UMSystem

Job summary

University of Missouri-Saint Louis seeks a Student Support Specialist II to serve as the primary contact for students and families, guiding them on student accounts, financial aid, and university services. You will review account data, assist with FAFSA, and process in-person/mail payments while maintaining confidentiality and accuracy.

Main duties include resolving inquiries, communicating clearly with campus partners, and prioritizing tasks in a high-volume environment.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with office software and student information management systems.
• Excellent customer service and interpersonal skills.

Responsibilities

• Serve as the first point of contact for students, families, and visitors in person and by telephone.
• Review and analyze student account and financial information to respond accurately to questions and requests.
• Advise current and prospective students and families regarding student accounts, financial aid processes, and FAFSA requirements.
• Process student payments received in person and through the mail according to procedures.
• Research and resolve student concerns, complaints, and account issues in a timely and effective manner.

Skills

Verbal communication

Written communication

Multitasking

Office software

Student Information System

Attention to detail

Customer service

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Office software

Student Information System (SIS)

Job description

Hiring Department

Student Financial Aid

Job Description

JOB SUMMARY

This position serves as a primary point of contact for students, families, and visitors, providing guidance and support related to student accounts, financial aid, and university services. The role reviews, analyzes, and processes student financial and account information; accepts in-person and mailed payments; and responds to a broad range of inquiries. The position applies knowledge of university policies, procedures, and financial aid processes, including FAFSA, to provide accurate information and effective assistance. The incumbent is expected to deliver timely, professional customer service and contribute to a positive student experience.

Primary Responsibilities

• Customer Service and Campus Resource Support - 30%
  • Serve as the first point of contact for students, prospective students, families, and visitors in person and by telephone.
  • Provide professional, student-centered service and maintain a welcoming environment for all customers.
  • Assess individual needs and connect students and visitors with the appropriate department or campus resource.
• Student Account and Financial Aid Guidance - 45%
  • Review and analyze student account and financial information to respond accurately to questions and requests.
  • Advise current and prospective students and their families regarding student accounts, financial aid processes, and FAFSA requirements.
  • Explain applicable university policies, procedures, services, account activity, and available next steps.
• Payment Processing and Recordkeeping - 15%
  • Process student payments received in person and through the mail in accordance with established procedures.
  • Maintain accurate documentation and records of payments, student interactions, requests, and outcomes.
  • Protect the accuracy and confidentiality of student financial and account information while completing transactions and account-related work.
• Issue Resolution and Communication - 10%
  • Research and resolve student concerns, complaints, and account issues in a timely and effective manner.
  • Communicate clearly and professionally with students, families, faculty, staff, and campus partners regarding questions and resolutions.
  • Escalate complex or unresolved matters to the appropriate department or supervisor and provide relevant documentation for follow-up.
• As with all positions, may perform other job‑related responsibilities as needed to support departmental and campus‑wide needs.

CORE COMPETENCIES

• Student-centered customer service
• Student account and financial aid knowledge
• Analytical review and problem resolution
• Payment processing and record accuracy
• Clear communication and attention to detail

Working Conditions & Physical Requirements

Work is primarily performed in an onsite office and customer service environment with frequent interaction with students, families, visitors, faculty, and staff. The role requires regular use of a computer and telephone, review and processing of detailed financial information, and handling of in-person and mailed payments. The position involves sustained attention to detail, frequent communication, and the ability to manage a high volume of inquiries, including during peak service periods.

Supervisory Responsibilities

This position does not have formal supervisory responsibilities.

Shift

8:00 a.m. - 5:00 p.m., Monday - Friday, with some extended hours during peak volume times.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with office software and student information management systems
• Strong attention to detail and problem-solving skills
• Excellent customer service and interpersonal skills

Anticipated Hiring Range

$17.40 - $23.85

Grade

GGS-007

University Title

STUDENT SUPPORT SPECIALIST II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [e-mail].