Student Accountability Case Manager

The Pennsylvania State University; University Park (TX); Hybrid; USD 54,000 - 78,000; Part time

Job summary

Penn State is seeking a professional for a 75% FTE role in student conduct case management. The position involves handling reports and cases in Maxient, serving as a decision-maker in administrative conferences, and delivering educational outcomes.

Flexible, primarily remote schedule with in-person meetings and travel to University Park as needed. Minimum requirements include a Master’s Degree and 1+ year of related experience, plus commitment to FERPA compliance and thorough documentation.

Qualifications

• Master's Degree and 1+ years of relevant experience (or equivalent combo of education and experience)
• Experience with case management systems is a plus

Responsibilities

• Organize, manage, and track reports and cases in Maxient.
• Serve as Case Manager in the formal student conduct process, including issuing notices and facilitating meetings.
• Maintain case records and communications with students and stakeholders.
• Ensure timely progression and compliance from report to resolution.

Skills

Case management

Decision-making

Records management

Education

Master's Degree

Tools

Maxient case management system

Job description

Employment Details

This is a/an 75% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.

Work Schedule & Flexibility

This position may be scheduled for 40 hours per week, 9 months a year (August 15 – May 15), or 30 hours per week year-round. This position offers a flexible work arrangement, with work primarily remote, with occasional in-person meetings and/or events that will require travel to University Park. Any questions related to flexible work and scheduling should be directed to the hiring manager during the interview process.

Job Responsibilities

Case Management

• Organize, manage, and track reports and cases within the Maxient case management system.
• Serve as the Case Manager in the formal student conduct process, including:
• Issuing notices
• Facilitating informational meetings
• Maintaining case records
• Coordinating case communications with students and other stakeholders
• Maintaining case documentation
• Managing pre-Administrative Conference resolutions
• Ensure timely case progression, accurate recordkeeping, and procedural compliance from initial report through case resolution.

Decision-Making

• Serve as a trained and impartial decision-maker in administrative conferences conducted through the formal student conduct process.
• Apply the preponderance of the evidence standard to assess information, determine responsibility, and issue clear, timely, and well-supported written decisions to respondent students.

Outcomes and Sanctions

• Develop, sustain, and deliver educational, reflective, and/or restorative outcomes.
• Monitor compliance with assigned Action Plans and resolution agreements.

Academic Misconduct Review

• Review referrals from academic integrity committees and apply academic misconduct guidelines to assess cases and determine appropriate accountability outcomes.
• Facilitate formal and informal resolution processes.
• Communicate outcomes to students.
• Maintain accurate records of violations, sanctions, and case resolutions within the Maxient case management system.

Records Disclosure Process

• Requests for student conduct records in accordance with FERPA, applicable laws, and University policy.
• Review records for disclosure.
• Determine appropriate release and redaction requirements.
• Maintain accurate records of disclosures.
• Ensure the timely, private, and accurate handling of student conduct information.

Other Duties

• Complete other unit priority tasks as assigned by supervisor.

Minimum Education, Work Experience & Required Certifications

• Master's Degree 1+ years of relevant experience; or an equivalent combination of education and experience accepted
• Required Certifications: None

Background Checks/Clearances

• Employment with the University will require successful completion of background check(s) in accordance with University policies.
• Penn State does not sponsor or take over sponsorship of a staff employment Visa.
• Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $54,060.00 - $78,444.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

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