Case Management Support Intern

The Pennsylvania State University; Ferguson Township (PA); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Stipend based on contracted hours

Job summary

The Pennsylvania State University’s Student Care and Advocacy office is seeking a case management intern (part-time or full-time) for undergraduate or graduate students. The role provides hands-on learning while supporting the case management team in addressing complex student situations.

Responsibilities include triaging calls and emails, providing referrals and resources for medical care, housing, and financial needs, offering drop-in services, documenting in the case management system, and

Qualifications

• Ability to handle confidential information with discretion.
• Strong interpersonal and relationship-building skills.
• Ability to work independently and collaboratively.
• Reliable and trustworthy.
• Customer service experience with a professional, empathetic, and solutions-oriented approach.

Responsibilities

• Triage calls and emails, assign cases in case management system.
• Provide referrals and resources for medical care, housing and financial needs.
• Offer drop-in services to students.
• Document and maintain records of student cases in the online system.
• Support students to build self-sufficiency skills and navigate community resources.
• Follow up with students in distress to monitor progress and ensure compliance with recommendations.
• Assist with applying for public assistance benefits and programs.
• Monitor inventory and support Basic Needs Hub and Cub Pantry operations.
• Greet and direct walk-in students; answer phones; communicate with families or emergency contacts.
• Assist with clerical tasks and participate in special projects and outreach events.

Skills

Confidentiality

Interpersonal skills

Independent and collaborative work

Reliability and trustworthiness

Customer service orientation

Education

Undergraduate or graduate student

Job description

POSITION SPECIFICS

Job Description and Position Requirements The office of Student Care and Advocacy has openings for a part‑time or full‑time, undergraduate or graduate intern designed to provide students with hands‑on learning experiences.

The Student Care & Advocacy case management intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial insecurity.

The Case Management intern will triage calls and emails, and provide resources, advocacy, and support to members of the university community across a broad spectrum of issues and concerns.

• Case Management Support


• Triage calls and/or emails and assign cases in case management system.


• Provide appropriate referrals and resources, including but not limited to, medical care, food and housing insecurity and funding requests in times of crisis.


• Provide drop‑in services to students


• Complete documentation and maintain records of student cases in online case management system.


• Empower students to build self‑sufficiency skills, especially around navigating community systems


• Follow up with and support students in distress to monitor progress and ensure compliance with recommendations.


• Support students in applying for public assistance benefits and programming.


• Basic Needs Hub Support


• Monitor inventory of Cub Pantry and Basic Needs Hub


• Remove expired items from Cub Pantry


• Place weekly order with Lion’s Pantry to replenish food items


• Sort food and other basic needs resource items to maintain neat environment


• Office Support


• Greet and direct walk‑in students or other visitors


• Answer phones


• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.


• Assist with clerical tasks such as retrieving and distributing mail, making copies, etc.


• Special projects


• Projects and other duties will be assigned based on the needs of SCA and the skills and abilities of our work study team


• Outreach events, including but not limited to presentations for other students

Skills and Qualifications

• Ability to handle confidential information with discretion


• Strong interpersonal and relationship‑building skills


• Ability to work independently and collaboratively


• Reliable and trustworthy
  
• Customer service experience with a professional, empathetic, and solutions‑oriented approach

About Student Care and Advocacy, a division of Penn State Student Affairs

Student Care and Advocacy uses a coordinated, team approach when empowering students to navigate unforeseen difficulties and suggests a course of action that considers the needs of the individual in the context of available resources. No matter the situation faced by the student, the team focuses on helping the whole person, knowing that difficult circumstances are often indicators of other challenges that the student may be facing. While the team helps students experiencing any issue, the office has three primary pillars of care: Basic Needs, Respondent Support, and Care Coordination. Examples of situations with which the office can assist are academic distress, financial insecurity, housing/food insecurity, death of an immediate family member, family emergency/crisis, mental health concerns, medical emergency and/or hospitalization, long‑term illness, being named in allegations of misconduct, navigating a university misconduct process, and/or unexpected events or challenges. The approach is one of empowerment, encouraging students to maximize their educational experience and prepare for involvement in the larger community and life beyond college.

This is a 10-40 hour per week position with a possibility of some remote work. Stipend available based on contracted hours.

CAMPUS SECURITY STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land‑grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.