Student Accountability Case Manager

Penn State University; United States; Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State University seeks a Student Accountability Case Manager to support accountability, conflict resolution, and student success. You will assess concerns, discuss allegations, and manage resolutions with impartial decision-making across conduct processes.

The role emphasizes educational, reflective, and restorative outcomes, with responsibilities spanning action plans, case records, and FERPA-compliant disclosures where appropriate.

Qualifications

• Master's degree required with 1+ years of relevant experience or equivalent
• Experience in case management or conduct processes is preferred
• Ability to apply the preponderance of evidence standard in decisions

Responsibilities

• Organize, manage, and track reports and cases in the Maxient system.
• Serve as Case Manager in formal student conduct proceedings.
• Issue notices and facilitate informational meetings; maintain case records.
• Coordinate communications with students and stakeholders; ensure timely progression.
• Apply academic misconduct guidelines and communicate outcomes; maintain documentation.

Skills

Case management

Records management

Decision making

Communication skills

Interpersonal skills

Education

Master's Degree

Tools

Maxient

Job description

This is a/an 75% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.

POSITION SPECIFICS

The Student Accountability Case Manager serves as an integral member of a student-centered team dedicated to supporting accountability, conflict resolution, and student success. This role offers the opportunity to make a meaningful impact by helping students navigate challenging situations while promoting learning, responsibility, and community standards.This position plays a critical role in supporting student accountability processes by ensuring timely case progression, maintaining accurate records, facilitating fair and impartial resolutions, and promoting educational and restorative outcomes that support student development and community standards.

Reporting to the Associate Director for Student Accountability & Conflict Response, the Student Accountability Case Manager assists with case management of alleged student and student organization misconduct, conduct review matters, and adaptable resolutions. The Case Manager will conduct initial assessments of reported concerns to determine possible resolution pathways, meet with involved parties to discuss allegations and the conduct and/or conflict response processes, and manage resolutions. The Case Manager will also assist with the implementation of the Academic Misconduct resolution process, monitor student compliance with assigned Action Plans, and serve as a decision-maker in the formal student conduct process.

Work Schedule & Flexibility

This position may be scheduled for 40 hours per week, 9 months a year (August 15 – May 15), or 30 hours per week year-round.

This position offers a flexible work arrangement, with work primarily remote, with occasional in-person meetings and/or events that will require travel to University Park. Any questions related to flexible work and scheduling should be directed to the hiring manager during the interview process.

Job Responsibilities

Case Management

• Organize, manage, and track reports and cases within the Maxient case management system.
• Serve as the Case Manager in the formal student conduct process, including: Issuing notices
• Facilitating informational meetings
• Maintaining case records
• Coordinating case communications with students and other stakeholders
• Maintaining case documentation
• Managing pre-Administrative Conference resolutions
• Ensure timely case progression, accurate recordkeeping, and procedural compliance from initial report through case resolution.

Decision-Making

• Serve as a trained and impartial decision-maker in administrative conferences conducted through the formal student conduct process.
• Apply the preponderance of the evidence standard to assess information, determine responsibility, and issue clear, timely, and well-supported written decisions to respondent students.

Outcomes and Sanctions

• Develop, sustain, and deliver educational, reflective, and/or restorative outcomes.
• Monitor compliance with assigned Action Plans and resolution agreements.

Academic Misconduct

• Review referrals from academic integrity committees and apply academic misconduct guidelines to assess cases and determine appropriate accountability outcomes.
• Facilitate formal and informal resolution processes.
• Communicate outcomes to students.
• Maintain accurate records of violations, sanctions, and case resolutions within the Maxient case management system.

Records Disclosure

• Process requests for student conduct records in accordance with FERPA, applicable laws, and University policy.
• Review records for disclosure.
• Determine appropriate release and redaction requirements.
• Maintain accurate records of disclosures.
• Ensure the timely, private, and accurate handling of student conduct information.

Other Duties

• Complete other unit priority tasks as assigned by supervisor.

Application Information

For full consideration, please include a cover letter and resume.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Master's Degree1+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $54,060.00 - $78,444.00.

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.