Office Manager, Residence Life

Penn State; Pennsylvania; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State Residence Life Office is seeking an Office Manager to join the team. The role supports a living-learning community by coordinating calendars, serving as the front desk, and handling budget-related tasks.

Requirements include an Associate Degree and 4+ years of relevant experience, with strong organizational, communication, and confidentiality skills. The position offers a comprehensive benefits package, including a 75% tuition discount for employees and eligible family members.

Qualifications

• Microsoft Office software experience preferred.
• Experience with computer software required.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong interpersonal skills and the ability to interact effectively with students, staff, faculty, and other departments.
• Demonstrated customer service and communication skills.
• Ability to maintain confidentiality and manage sensitive information.

Responsibilities

• Create and disseminate calendars and/or rosters as needed.
• Serve as primary receptionist, which includes answering telephones, greeting visitors, taking messages, opening, sorting, and distributing mail, scheduling appointments, and connecting students to appropriate staff and resources.
• Make appropriate referrals to other offices.
• Process room reservation requests.
• Assist in maintaining area leadership staff calendars.
• Assist in maintaining student files and records.
• Supervise, train, and evaluate office administrative support assistant.
• Select, supervise, train, evaluate, and determine work schedule for student workers in the office.
• Oversee the administrative components of the area’s budget, including but not limited to purchasing reconciliation, form distribution, and paperwork organization.
• Apply cultural competence to foster effective relationships with diverse students and staff.
• Contribute toward a culture of continuous improvement by engaging in assessment and evaluation efforts.
• Provide reports and balance sheets to the supervisor.
• Maintain office equipment and supplies, including supply tracking and ordering.
• Assist with Summer School and summer projects.
• Other duties as assigned.

Skills

Microsoft Office

Computer software

Organizational skills

Interpersonal skills

Customer service

Confidentiality

Education

Associate Degree

Job description

POSITION SPECIFICS

The Residence Life Office is seeking a dynamic, energetic individual to join its team. The Residence Life Office is committed to the development of a living-learning community that fosters academic, social, cultural, and personal growth. We strive to enable residents to develop respect and responsibility for themselves and their communities. The Office Manager is a vital part of the team in helping to continue the vision and mission of the department.

RESPONSIBILITIES

• Create and disseminate calendars and/or rosters as needed.
• Serve as primary receptionist, which includes answering telephones, greeting visitors, taking messages, opening, sorting, and distributing mail, scheduling appointments, and connecting students to appropriate staff and resources.
• Make appropriate referrals to other offices.
• Process room reservation requests.
• Assist in maintaining area leadership staff calendars.
• Assist in maintaining student files and records.
• Supervise, train, and evaluate office administrative support assistant.
• Select, supervise, train, evaluate, and determine work schedule for student workers in the office.
• Oversee the administrative components of the area’s budget, including but not limited to purchasing reconciliation, form distribution, and paperwork organization.
• Apply cultural competence to foster effective relationships with diverse students and staff.
• Contribute toward a culture of continuous improvement by engaging in assessment and evaluation efforts.
• Provide reports and balance sheets to the supervisor.
• Maintain office equipment and supplies, including supply tracking and ordering.
• Assist with Summer School and summer projects.
• Other duties as assigned.

QUALIFICATIONS

• Microsoft Office software experience preferred.
• Experience with computer software required.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong interpersonal skills and the ability to interact effectively with students, staff, faculty, and other departments.
• Demonstrated customer service and communication skills.
• Ability to maintain confidentiality and manage sensitive information.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

• Associate Degree
• 4+ years of relevant experience; or an equivalent combination of education and experience accepted
• Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $44,628.00 - $64,668.00.

• Salary Structure - Information on Penn State's salary structure
• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

VALUES AND COMMUNITY

Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.