Senior Collections Specialist
PeopleAdmin, Inc.
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Job summary
The University of La Verne is seeking a Student Accounts Specialist to manage the past-due tuition balance portfolio and coordinate with third-party agencies. You will handle communications, track outcomes, and ensure compliance with billing policies.
The role requires strong customer service, data analysis, and the ability to work independently in a busy higher-education environment. Onsite in La Verne, occasional evenings/weekends may be required.
Qualifications
- 1 year of experience working in a Student Accounts or Financial Aid Office
- 2 years of experience working in higher education
- Strong verbal, written communication and presentation skills
- Proficient in Microsoft Office
- Experience with managing projects, tracking deliverables and following up on completion
- Ability to interact in a professional manner during stressful situations
- Ability to work effectively as a team player
- Ability to analyze, interpret data and make independent decisions
Responsibilities
- Responsible for collection of past due tuition accounts and responding to inquiries from students, external collection agencies and other areas within the institution pertaining to past due balance and retention efforts.
- Initiates all collection efforts for past due tuition accounts, including phone calls, letters, email and other communication.
- Responsible for staying abreast on institutional billing and refund policies for all programs.
- Monitors collection agency performance and follows up when performance is subpar.
- Provides coaching to other Student Accounts staff in outreach to past due accounts.
Skills
Education
Tools
Job description
This position is onsite.
Occasional weekends and late evening required.
Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it’s a home for passionate individuals like you.
At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you’re fueled by these principles and are eager to make a meaningful impact, your journey begins here.
With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.
Join us in shaping the future, where your passion meets purpose.
The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.
Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multitask and work independently.
- Bachelor’s Degree form an accredited institution
- 1 year of experience working in a Student Accounts or Financial Aid Office
- 2 years of experience working in higher education
- Strong verbal, written communication and presentation skills. Excellent customer service skills
- Proficient in in Microsoft Office
- Experience with managing projects, tracking deliverables and following up on completion
- Ability to interact in a professional manner during stressful situations
- Ability to work effectively as a team player
- Ability to analyze, interpret data and make independent decisions
- Strong working knowledge of computer systems and software applications. Experience with Banner, Cashnet and Cognos is desired
- Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.
Salary will be commensurate with experience and internal equity. Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University’s 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.
Number of Vacancies 1
Responsible for compliance with federal, state and institutional regulations governing collection activities, including, but not limited to, bankruptcy laws, FERPA , Fair Debt Credit Reporting Act and Collection Laws.
Percentage Of Time 20
Responsible for the collection of past due tuition accounts and responding using tact and discretion to inquiries from students, external collection agencies and other areas within the institution pertaining to past due balance and retention efforts.
Percentage Of Time 15
Initiates all collection efforts for past due tuition accounts, and responds to internal and external inquiries. Collection efforts to include phones calls, letters, email and other communication efforts. Secondary collection efforts to include skip tracing and assigning accounts to external collection agencies
Percentage Of Time 10
Analyzes communication and collection data. Makes recommendations of new strategies and implements approved strategies.
Percentage Of Time 10
Track, monitor and update management on the collection efforts pertaining to past due tuition accounts. Track cohort default rates and overall maintenance of the past due tuition portfolio.
Percentage Of Time 10
Provides coaching to other Student Accounts staff in outreach to past due accounts. Recommends strategies and tactics for the reduction of past due balances and the processing of bad debt write offs. Ensures weekly touchpoints are made with students.
Percentage Of Time 5
Assists with the development and revision of collection policies and procedures. Responsible for planning short term and long term goals and objectives for institutional collection efforts.
Percentage Of Time 5
Monitors collection agency for performance and follows up when performance is subpar. Manages a close relationship with agencies and performs periodic agency audits.
Percentage Of Time 5
Responsible for staying abreast on institutional billing and refund policies for all programs in addition to Federal laws suchas FERPA and Title IV programs.
Percentage Of Time 5
Analyze and resolve billing or payment problems. Identify errors or discrepancies and assists students with questions regarding their account.
Percentage Of Time 5
Responsible for monthly journal vouchers/entries to record collections, review monthly collection agency reports and reconciliation with payments.
Percentage Of Time 5
Provides support for current and active collecting efforts and outreach effort, phone call assistance during peaks.
Percentage Of Time 5
Other duties as assigned by Supervisor
Percentage Of Time 5
Minimum:
Minimum: $21.63
Maximum:
Maximum: $21.63- $27.00
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