Student Account Specialist I, Collections

University of Florida; Gainesville (FL); On-site; USD 26,000 - 30,000; Full time

Job summary

University of Florida seeks a Student Account Specialist I to support the Bursar’s Office in the CFO Division. The role focuses on delinquent student loan collections, counseling on deferment options, and coordination with collection agencies.

The candidate will communicate with students regarding payment plans, monitor holds, and assist with documentation for external agencies. Other duties as required provide essential support to the university’s financial operations.

Qualifications

• Requires a bachelor's degree or equivalent combo of education and experience.
• Excellent communication skills, verbal and written.
• Ability to plan, organize, and coordinate files and assignments.

Responsibilities

• Assist with collection efforts for students with delinquent loans.
• Counsel borrowers on deferment, cancellation, and forbearance options.
• Coordinate submission of student loan accounts to collection agencies and monitor activity.
• Communicate with current students to enroll in payment plans or collect balances due.
• Monitor holds to prevent progression until balances are settled.
• Provide documentation to external agencies as needed.
• Support payroll deductions or wage withholding for university employees.
• Perform other duties as required.

Skills

MS Word

Excel

Education

Bachelor's degree

Tools

MS Word

Excel

Job description

Classification Minimum Requirements

A bachelor's degree, or an equivalent combination of education and experience.

Classification Title

Student Account Specialist I

Classification Minimum Requirements

A bachelor's degree, or an equivalent combination of education and experience.

Job Description

This position within the University Bursar is located in the CFO Division. The primary focus of this position is to assist with collection efforts for students who have become delinquent on loans administered by the University. Counsels borrowers about potential deferment, cancellation, and forbearance options. Submits economic hardship, deferment, or forbearance requests to the Accounting Manager for approval. Coordinates submission of student loan accounts to collection agencies. Assists with collection efforts prior to sending to collection agencies. Assists with timely placement to collection agencies, monitoring collection agency activity, and reviewing monthly payment processing. Provides account documentation when requested by collection agencies. Communicates with currently enrolled students with past due accounts receivable balances to enlist the student in a payment plan or to otherwise collect on the balance due. Monitors student holds to ensure service indicators are preventing students from progressing in their education without settling past due accounts. Creates proactive student communication to increase student retention while minimizing balances past due. Respond to student inquiries regarding credit bureau, delinquent status, academic transcript requests, or other disputes. Counsels' students and borrowers with financial holds about available options. Provides supporting documentation on charges, loans, and payments to outside agencies as appropriate. Assists current university or State of Florida employees to pay past due accounts via payroll deductions or the state wage withholding program. Performs all other duties as required.

Expected Salary

$19.16 - $22.00 per hour

Preferred

• Ability to plan, organize, and coordinate files, records, and work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently and as a team.
• Ability to utilize problem-solving techniques
• Experience with MS Word and Excel
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.

Health Assessment Required: No