Student Accounts Supervisor

University of Central Florida; Orlando (FL); On-site; USD 55,000 - 60,000; Full time

Job summary

The University of Central Florida is seeking a Student Accounts Supervisor to manage the Collections unit within Student Account Services, ensuring compliant operations and excellent service for students and families.

You will mentor staff, oversee delinquent accounts, coordinate with external agencies, and work with campus partners to improve processes and policy adherence in a fast-growing university environment.

Qualifications

• Bachelor's or Master's degree required with 4+ years in accounts or financial operations.
• Experience supervising staff or leading in policy-driven environments.
• Strong customer service skills for escalated inquiries.
• Familiarity with billing processes and third-party collections.
• Proficient Excel skills and data analysis.
• Experience with enterprise financial systems (PeopleSoft/Workday).

Responsibilities

• Supervise daily operations of the Collections unit within Student Account Services.
• Train, mentor, and evaluate Collections staff.
• Oversee collection activities for delinquent student balances.
• Ensure compliance with relevant regulations and privacy requirements.
• Collaborate with university departments to resolve account issues.
• Use information systems to track performance and identify improvements.
• Communicate changes and priorities to staff.
• Serve as a resource for students and families on balances and payments.

Skills

Customer service

Compliance

Staff supervision

Problem solving

Attention to detail

Communication

Education

Bachelor's or Master's degree

Tools

PeopleSoft

Workday

Collections software

Job description

Financial Affairs:

Financial Affairs partners with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship.

The Opportunity

Join one of the nation's largest and most innovative universities! UCF's Financial Affairs department is seeking a Student Accounts Supervisor to support the day-to-day operations of Student Account Services while ensuring compliance and delivering an exceptional customer service experience. This position is primarily responsible for managing the Collections unit of Student Account Services and supervising the associated staff, while serving as a key point of contact for escalated student and family inquiries.

The Student Accounts Supervisor plays a vital role to ensure the integrity and efficiency of student account operations by maintaining compliance with University, State, and Federal policies, collaborating with campus partners, and driving continuous process improvements. This position also contributes to process improvement initiatives and communication strategies that promote consistent, high-quality service delivery across one of the nation's most dynamic and rapidly growing university environments.

Responsibilities

• Supervise and lead the daily operations of the Collections unit within Student Account Services, ensuring efficient and effective management of delinquent student account balances.
• Direct, train, mentor, and evaluate Collections staff, fostering a collaborative, customer-focused, and results-oriented work environment.
• Oversee collection activities for outstanding student receivables, including internal collection efforts, payment arrangements, aging account review, and placement of accounts with external collection agencies.
• Ensure compliance with federal, state, institutional, and industry regulations related to debt collections, student accounts, privacy requirements, and financial record retention.
• Review and resolve complex student account issues, escalated inquiries, disputes, and collection concerns, exercising sound judgment and providing excellent customer service.
• Collaborate with other university departments to resolve account-related issues and support student success initiatives.
• Utilize student information systems, collections software, and other technology tools to maintain accurate records, track performance, and identify process improvement opportunities.
• Serve as a resource for students, families, faculty, and staff regarding account balances, payment options, collections processes, and institutional policies.
• Manage relationships with third-party collection agencies and other external partners, including performance monitoring and contract compliance.
• Apply leadership and management principles to daily operations. Communicate changes, updates, and priorities for work completion.
• Serve as a communications manager for standard and targeted messages to students. Participate in university events and committees.

Minimum Qualifications

Bachelor's or Master's degree and 4+ years of relevant experienceoran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications

• 4+ years of experience in account management, billing, or financial operations in structured environments (e.g., higher education, healthcare, government, or corporate sectors).
• Experience supervising staff or providing informal leadership, such as mentoring, training, or guiding others in policy-driven environments.
• Experience providing customer service and resolving financial inquiries in high-volume settings.
• Knowledge of billing processes, such as payment processing, third-party billing, waivers, and refund procedures.
• Demonstrated ability to analyze financial data, identify discrepancies, and recommend or implement process improvements.
• Intermediate proficiency in Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools.
• Familiarity with enterprise financial systems (e.g., PeopleSoft, Workday, or similar platforms).

Special Instructions to the Applicants

The anticipated salary range for this position is $55,000 to $60,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefitpackages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Educationassistance
• And more...For more benefits information, view theUCF Employee Benefits Guide.

Dive intoourTotal Rewards Calculatorto discover the diverseselectionavailable to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Financial and Accounting - Budget - Operations

Work Schedule

Monday - Friday; 8:00 AM-5:00 PM

Type of Appointment

Regular

Expected Salary

$48,722.00 to Negotiable

Job Posting End Date

09-16-2026-12-00-AM

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email [e-mail].

If an accommodation due to a disability is needed to apply for this position, please email [e-mail].