Student Account Repesentative

Arizona State University; Tempe (AZ); On-site; USD 28,000 - 32,000; Full time

Job summary

Arizona State University Student Business Services seeks a Student Account Representative to provide courteous, prompt assistance to students about their ASU account status. You will handle inquiries, process transactions, and support timely account resolution.

Responsibilities include extensive customer service, researching account activity, preparing reconciliations and reports, and communicating effectively with students via in-person, email, and phone channels at the Tempe campus.

Qualifications

• Experience in Financial Accounting.
• Experience in high-volume customer service environments.
• Experience in Accounts Receivable and reconciling accounts.
• Proficiency with Microsoft Excel, Word, Outlook.
• Experience with PeopleSoft or similar accounting systems.
• Ability to prepare reports and maintain accuracy.

Responsibilities

• Extensive customer service in person, via e‑mail, and on the phone for student account related functions.
• Research account activity to identify and resolve issues.
• Process transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports using PeopleSoft, MyASU, and Microsoft Office.
• Review and resolve student account inquiries related to tuition, billing, and collections.

Skills

Customer service

Communication skills

Attention to detail

Accounts Receivable

Excel

Education

High School Diploma

Tools

PeopleSoft

Microsoft Office

MyASU

Job description

Job Profile

Student Finance Assistant 3 Non-Exempt

Job Family

Student Finance

Time Type

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Position Salary Range

$20.41 per hour

Job Description

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate assistance to students regarding their ASU account status. Additional job duties as assigned.

Essential Duties

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research Account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process Transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, MyASU and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
• Develop and Create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.
• Updated departmental procedures relating to assigned accounting functions.
• Other duties as assigned.

Desired Qualifications

• Experience working within Financial Accounting.
• Experience in working in a high-volume customer services environment.
• Experience in Accounts Receivable environment.
• Experience in reconciling accounts involving debit and credit accounting processing.Experience in using Microsoft Office applications (Excel, Word, Outlook).
• Experience working in Peoplesoft or similar accounting based programs.
• Experience in preparing reports.
• Evidence of effective communication skills.
• Experience in using attention to detail skills.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

Required to stand for varying lengths of time and walk moderate distance to perform work.

Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Applicant must be eligible to work in the United States; ASU will not be a sponsor for this position.

Department Statement

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health o