Student Account Representative

Arizona State University; Tempe (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Arizona State University is seeking a Student Account Representative in the ASU Student Business Services department on Tempe campus. The role focuses on providing courteous financial accounting assistance to students regarding account status, with duties spanning in-person, email, and phone interactions.

Qualifications include a high school diploma and 3 years of relevant experience; familiarity with Microsoft Office and PeopleSoft is preferred.

Qualifications

• High School Diploma or equivalent with 3 years of relevant experience.
• Experience in financial accounting and customer service beneficial.
• Experience with accounting reporting and reconciliation desired.

Responsibilities

• Provide courteous financial accounting assistance to students via in-person, email, and phone.
• Process transactions including waivers, charges, and credits on student accounts.
• Prepare reconciliations and reports using PeopleSoft, MyASU, and Microsoft Office.
• Respond to student inquiries and develop correspondence for account issues.

Skills

Customer service

Attention to detail

Communication skills

Microsoft Office

PeopleSoft

Report preparation

Education

High School Diploma

Tools

Microsoft Office

PeopleSoft

Job description

Job Profile:

Student Finance Assistant 3 Non-Exempt

Job Family:

Student Finance

Time Type:

Full time

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Pay Rate: $20.41 per hour

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of financial accounting related customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate financial accounting assistance to students regarding their ASU account status. Additional job duties as assigned.

Essential Duties:

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
• Research Account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
• Process Transactions including waivers, charges, and credits to student accounts.
• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, MyASU and Microsoft Office.
• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
• Develop and Create correspondence in response to student account inquiries.
• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.
• Updated departmental procedures relating to assigned accounting functions.
• Other duties as assigned.

Desired Qualifications:

• Experience working within Financial Accounting
• Experience in working in a high-volume customer services environment.
• Experience in Accounts Receivable environment.
• Experience in reconciling accounts involving debit and credit accounting processing.
• Experience in using Microsoft Office applications (Excel, Word, Outlook)
• Experience working in Peoplesoft or similar accounting based programs.
• Experience in preparing reports.
• Evidence of effective communication skills.
• Experience in using attention to detail skills.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distance to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Clearly communicate to perform essential functions.

All applicants must be eligible to work in the United States; ASU and Student Business Services will not provide sponsorship for employment.

Department Statement:

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nations fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.