Financial Aid Counselor, Senior – Student Success and Service Delivery

Arizona State University; Tempe (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Arizona State University in Tempe seeks a dedicated Financial Aid Counselor to evaluate student financial needs, advise on aid options and manage awards within federal and institutional guidelines.

You will coordinate loan, work-study, scholarships and grants; analyze student data; assist with appeals; and present information to groups while training staff and partners. Strong communication and data skills are essential.

Qualifications

• Knowledge of government donor and/or institutional rules for awarding financial aid.
• Knowledge of scholarships, work study, loans, grants or compliance.
• Experience in a university financial aid office.
• Ability to coordinate others' work.
• Experience in analyzing and processing financial data.
• Customer service experience with diverse population.
• Experience in data entry.
• Ability to perform simple calculations.
• Experience with Word, Excel and Outlook.
• Experience with the Internet.
• Evidence of effective communication skills.

Responsibilities

• Monitors or coordinates activities of subordinates.
• Coordinates programs including planning, processing, awarding and reporting (loans, work study, scholarships, grants).
• Counsels students about aid eligibility, procedures, and budgeting.
• Collects and analyzes financial data to determine aid eligibility and awards.
• Responds to questions from students, parents, guardians, or staff regarding aid options.
• Reviews awards for compliance with government rules and prevent over-/under-awards.
• Evaluates documentation for appeals and determines validity.
• Produces reports on aid program activity and suggests policy changes.
• Prepares and presents information on federal aid and grants to campus groups.
• Develops training materials for staff and external partners.
• Interacts with lenders, donors, and agencies to resolve issues for students.
• Provides administrative support for studies in fund utilization and trends.

Skills

Customer service

Data analysis

Data entry

Communication skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet research

Coordinating others

Simple calculations

Financial aid knowledge

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description:

Evaluates financial needs of students from a variety of sources including documentation of financial status of students and interviews with students, parent, guardians, and awards financial aid.

Position Salary: $50,000 per year

Essential Duties:

• Monitors or coordinates activities of subordinates.
• Coordinates the administration of programs including the planning, processing, awarding and reporting required. Such programs include student loans/work study employment, scholarships, grants, under represented student programs, and continuing student eligibility.
• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning and individualizes information to the particular needs and situations of the students.
• Collects and/or analyzes financial data on students to determine aid eligibility and make general awards and awards specific to an area such as scholarship waivers or work study within federal and institutional guidelines.
• Answers questions, concerns or requests of students, parents or guardians, or department staff in person or in writing regarding the specifics of financial aid options.
• Reviews awards to ensure compliance to government rules and regulations looking for over-awards as well as under-awards.
• Reviews and evaluates supplemental documentation or information provided in student appeals for adjustment or exception to financial aid awards and decides validity of appeals.
• Compiles reports concerning activity of financial aid programs and initiates recommendations for policy or procedural changes.
• Prepares and presents information regarding federal financial aid, scholarship, employment, and grants for various campus groups, high school students and parents at meetings and group discussions.
• Develops materials and provides training in specific program responsibilities for staff, donors, lenders, agencies, and employers within guidelines of current requirements.
• Collects, interprets and disseminates current technical information regarding specific program responsibilities. Interfaces with lenders, employers, donors, guarantee agencies, and/or staff; resolves problems/ issues for students with these entities.
• Provides administrative support for analytical studies in fund utilization, student applicant trends and future computer programming needs.

Desired Qualifications:

• Knowledge of government donor and/or institutional rules, regulations, guidelines and procedures for awarding of financial aid.
• Knowledge of a specialized area of financial aid such as scholarships, work study, loans, grants or compliance.
• Experience in working in a university financial aid office.
• Skill in coordinating the work activities of others.
• Experience in analysis and processing of financial data.
• Customer service experience working with a varied population.
• Experience in entering data accurately.
• Experience in making simple calculations.
• Experience in working with Microsoft applications (e.g. Word, Excel and Outlook).
• Experience in working with the Internet.
• Evidence of effective communication skills.
• Evidence of a Bachelor's Degree.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement:

In support of the university's mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.

Academic Enterprise Enrollment core values:

• Make the human connection: We commit to listen, offer empathy and show compassion.
• Drive success with teamwork: We solve problems with collaboration and creativity.
• Promote a thriving community: We recognize work-life balance and embrace our individual differences.
• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
• See the extraordinary through our efforts: We support those who are pursuing their dreams.
• Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.