Patient Care & Scheduling Coordinator

Boston University; Boston (MA); On-site; USD 46,000 - 73,000; Full time

Job summary

Boston University is seeking a Patient Coordinator for the Group Practice within the Boston University Medical Campus. The role focuses on scheduling, patient check-in/out, billing inquiries, and delivering excellent customer service to patients and students.

You will be the primary contact for patients and support the clinic team to ensure smooth operations. The ideal candidate has a High School Diploma (Associate degree preferred) with 1–3 years in healthcare-related customer service, and the

Qualifications

• High School Diploma required; Associate degree preferred.
• 1-3 years in a customer service environment with heavy patient interaction; healthcare setting preferred.
• Ability to adapt to changes and handle delays/unexpected events.
• Strong time management and organizational skills.
• Excellent verbal communication and professionalism with patients, students, staff and faculty.

Responsibilities

• Provide support to booking all patient appointments and communicate with patients.
• Assist student providers and address patient questions; escalate unresolved issues to Practice Manager.
• Answer calls, voicemails, and patient emails; maintain waitlist and scheduling reports.
• Update patient demographics and insurance information; verify eligibility and consent.
• Process payments, issue receipts, and book follow-up appointments as needed.
• Perform daily closing duties, reconcile payments and prepare walk-out statements.
• Support clinic operations and patient care services as needed.

Skills

Customer service

Verbal communication

Multitasking

Team collaboration

Confidentiality

Adaptability

Education

High School Diploma

Associate degree preferred

Job description

Boston University is seeking a Patient Coordinator for the Group Practice within the Boston University Medical Campus. The role focuses on scheduling, patient check-in/out, billing inquiries, and delivering excellent customer service to patients and students.

You will be the primary contact for patients and support the clinic team to ensure smooth operations. The ideal candidate has a High School Diploma (Associate degree preferred) with 1–3 years in healthcare-related customer service, and the