Street Outreach Housing Specialist

Shelby American, Inc.; Concord (NH); On-site; USD 1,000; Full time

Job summary

Join a mission-driven organization dedicated to empowering communities and enriching lives. As a Street Outreach Housing Specialist, you'll play a crucial role in assisting unsheltered individuals in navigating the path to permanent housing. Your work will involve direct outreach, connecting participants with vital services, and ensuring their needs are met. This position offers a rewarding opportunity to make a significant impact in the lives of those facing homelessness while working in a supportive and inclusive environment. If you're passionate about community service and eager to help others, this role is perfect for you.

Qualifications

• Associate’s Degree in Human Services or related field with 1 year of experience.
• 2 years of experience with homelessness or related fields.

Responsibilities

• Assist unsheltered individuals in securing housing and necessary services.
• Conduct street outreach and maintain accurate service records.
• Document activities and ensure compliance with HUD guidelines.

Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Communication Skills

Customer Service

Education

Associate’s Degree in Human Services

Tools

HMIS (Homeless Management Information System)

Job description

Description

Community Action Program of Belknap-Merrimack Counties

Empowering Communities and Enriching Lives. Join Our Mission!

Job Title: Street Outreach Housing Specialist

Location: Concord

Hours: Full-Time – Monday through Friday – 37.5 Hours per Week

Salary Description: $23.03 per hour

About Community Action Program Belknap-Merrimack (CAPBM):

The Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs, including Head Start, serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

What It’s Like to Work Here:

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being. Every day offers the chance to contribute to impactful solutions and work alongside like-minded professionals who care deeply about their community.

A Day in the Life as a Street Outreach Housing Specialist:

As the Street Outreach Housing Specialist, you’ll work directly with unsheltered participants, guiding them through the Coordinated Entry System process. The primary goal of the Street Outreach Housing Specialist is assisting the participants in securing permanent housing or shelter while improving health and safety outcomes. The Street Outreach Housing Specialist is responsible for the day-to-day assistance of its participants as well as keeping all HMIS (Homeless Management Information System) Data up to date for the program. The Street Outreach Housing Specialist is also responsible for ensuring that all persons who are unsheltered gain access to appropriate shelter and other necessary services through aggressive outreach and intervention. This includes but is not limited to Permanent housing, Shelter, SUD Treatment and Harm Reduction services, healthcare, mental health, and employment.

• Your responsibilities will be to document activities for households who engage in or apply for Street Outreach, Emergency Shelter, Rapid Re-Housing, and/or Homelessness Prevention services according to HUD guidelines.
• Conduct street outreach activities, in accordance with 24 CFR Part 576.101, in order to meet the needs of unsheltered homeless individuals by connecting them with emergency shelter, housing, and/or critical health services.
• Assist unsheltered individuals/families in identifying immediate needs and determining eligibility for the program.
• Arrange transportation for unsheltered participants to the nearest appropriate shelter site and arrange for assessments as necessary.
• Keep case files for all participants up to date and maintain knowledge of federal, state, and agency policies and procedures.
• Maintain accurate intake and service records and provide reports as needed.

Qualifications to Be a Street Outreach Housing Specialist:

• Education: Associate’s Degree in Human Services. Education requirement may be substituted with related education and one additional year of relevant experience.
• Experience: Two years of professional or personal experience with homelessness, mental illness, drug/alcohol abuse, or developmental disabilities.
• Skills: Express courtesy and willingness to assist others. Maintain adequate knowledge of all CAPBM programs to make beneficial referrals.
• Characteristics: Strong desire to assist others, analytical and problem-solving skills, excellent organizational and communication skills.
• Technical: Must successfully complete non-violent crisis prevention and intervention training and pass a criminal record check.
• Reliable transportation and a valid driver’s license are required.

Ready to Apply?

If this job sounds like a fit for you, click on the ‘apply’ button below. We’d love to hear from you! Together, we can empower communities and enrich lives.

Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.