Housing Placement Specialist

Pine Street Inn Inc.; Boston (MA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Housing Placement Specialist to join their team in Boston. This role involves collaborating with shelter guests to create effective housing plans that lead to stable living situations. You will be part of a passionate team focused on eliminating homelessness by providing integrated services and exceptional customer care. The ideal candidate will have a strong background in human services, excellent communication skills, and a commitment to empowering individuals facing housing challenges. If you are ready to make a meaningful impact in the community, this opportunity is perfect for you.

Qualifications

• 2+ years experience delivering services to populations with addiction and mental health issues.
• Strong computer skills including MS Word and Excel.

Responsibilities

• Partner with shelter guests to create actionable housing plans.
• Work within a team to develop and execute sustainable housing strategies.

Skills

Customer Service

Motivational Interviewing

Trauma-Informed Care

Harm Reduction

Change Theory

Budgeting Assistance

Collaboration with Homeless Individuals

Education

BSW, BA or BS in Human Services

High School Diploma with 3 years experience

Certification in Counseling/Case Management

Tools

MS Word

MS Excel

Job description

Description

SCHEDULE: 40 hours; Monday – Friday 8:00 a.m. – 4:30 p.m., with availability for early mornings, nights & weekends.

Pays $23.48 per hour DOE

LOCATION: Must have the ability to travel to various locations as needed, ie-444 Harrison Avenue, Boston, 363 Albany St, Boston, 1 Lingard St, Boston.

SUMMARY OF POSITION:

The Housing Placement Specialist (HPS) will partner with shelter guests to reduce barriers to housing and housing supports utilizing actionable decisions and individual housing plans that will rapidly lead to safe, affordable housing with the supports necessary to sustain achieved housing. The Housing Placement Specialists will work within a team of Housing Placement Specialists as well as Housing Search Specialists, Benefits Navigator, and Stabilization Specialists to ensure that we develop and execute sustainable and expeditious housing plans. The HPS and her/his team will work under tight timeframes for accurately entering guest information into the Pine Street Inn’s approved Homeless Management Information System (HMIS). Attention to detail and accuracy is critical in this position. The Housing Placement Specialist will provide exceptional customer service both internally and externally and will work in partnership with other emergency services and housing department staff to provide integrated service delivery, which furthers our mission to eliminate homelessness. Under the discretion of the PMH Director and the PMH supervisor, the HPS will work with the Mobile Enrollments and Benefits Specialist and the PMH Clinician to identify clients who are receiving pre-tenancy support services to be enrolled in Community Support for People Experiencing Chronic Homelessness (CSPECH) Program.

The Housing Placement Specialist will work from the following principles:

1. Shelter is a temporary safety net, not a home. The Housing Placement Team must assertively motivate guests and incentivize them to seek better alternatives using best practices.
2. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
3. Never warehouse or institutionalize our guests in our shelters.
4. Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
5. Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing.
6. Recognize the impact of violence and victimization on development and coping strategies.
7. Employ an empowerment model.
8. Maximize guest choices and control over her/his recovery based in a relational collaboration.
9. Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance.
10. Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology.
11. Minimize the possibilities of re-traumatization.
12. Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background.
13. Solicit guest input and involve guests in designing and evaluating services.

*Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally, an annual CORI review and OIG Medicaid Fraud checks will be conducted for the Housing Placement Specialist. Acceptable results of annual credentialing and CORI reviews and OIG Medicaid Fraud checks will be required of the Housing Placement Specialist.

Requirements

EDUCATION/TRAINING:

• BSW, BA or BS in a human service-related field [can be substituted for High School Diploma and at least three (3) years of equivalent experience in a social service setting]
• Certification, training, or formal education in counseling and/or case management.
• Valid Driver’s License in good standing.
• Must provide driving record from the Registry of Motor Vehicles (RMV).

PREFERRED:

• Bilingual – Spanish/English.

KNOWLEDGE/EXPERIENCE:

• A minimum of two (2) years of experience delivering services to a challenged population often struggling with addiction and untreated or under-treated mental health concerns.
• Strong computer and math skills - including familiarity with MS Word and Excel.
• Practical experience in working collaboratively with homeless individuals creating housing plans and individual service plans.
• Experience with helping individuals with budgeting.
• Experience accessing housing opportunities and subsidy programs for homeless individuals.
• Knowledge of the issues related to homelessness and housing.
• Experience navigating systems of housing and care for homeless individuals.
• Knowledge and experience utilizing Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Housing First, and Change Theory in practice.