Street Outreach Housing Specialist

BM Cap; Merrimack (NH); On-site; Full time

Job summary

Join a dedicated team focused on empowering communities and enriching lives as a Street Outreach Housing Specialist. In this vital role, you will work directly with unsheltered individuals, guiding them through the process of securing permanent housing and essential services. Your efforts will not only improve health and safety outcomes but also foster independence and resilience within the community. This position offers a supportive and inclusive environment where your contributions will have a meaningful impact. If you are passionate about making a difference and have the skills to assist those in need, we invite you to apply and be part of our mission.

Qualifications

• Education in Human Services or equivalent experience required.
• Two years of experience with homelessness or related fields.

Responsibilities

• Assist unsheltered individuals in securing housing and services.
• Conduct outreach to connect homeless individuals with necessary resources.
• Maintain accurate case files and document participant activities.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Crisis Intervention

Advocacy

Education

Associate’s Degree in Human Services

Related education with experience

Tools

HMIS (Homeless Management Information System)

Job description

Description

Community Action Program of Belknap-Merrimack Counties

Empowering Communities and Enriching Lives. Join Our Mission!

Job Title: Street Outreach Housing Specialist

Location: Concord

Hours: Full-Time – Monday through Friday – 37.5 Hours per Week

Salary Description: $23.03 per hour

About Community Action Program Belknap-Merrimack (CAPBM):

The Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs, including Head Start, serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

What It’s Like to Work Here:

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being. Every day offers the chance to contribute to impactful solutions and work alongside like-minded professionals who care deeply about their community.

A Day in the Life as a Street Outreach Housing Specialist:

As the Street Outreach Housing Specialist, you’ll work directly with unsheltered participants, guiding them through the Coordinated Entry System process. The primary goal of the Street Outreach Housing Specialist is assisting the participants in securing permanent housing or shelter, while improving health and safety outcomes. The Street Outreach Housing Specialist is responsible for the day-to-day assistance of its participants as well as keeping all HMIS (Homeless Management Information System) Data up to date for the program. The Street Outreach Housing Specialist is also responsible for ensuring that all persons who are unsheltered gain access to appropriate shelter and other necessary services through aggressive outreach and intervention. This includes but is not limited to Permanent housing, Shelter, SUD Treatment and Harm Reduction services, healthcare, mental health, and employment.

• Your responsibilities will be to document activities for households who engage in or apply for Street Outreach, Emergency Shelter, Rapid Re-Housing, and/or Homelessness Prevention services according to HUD guidelines.
• Conduct street outreach activities, in accordance with 24 CFR Part 576.101, in order to meet the needs of unsheltered homeless individuals by connecting them with emergency shelter, housing, and/or critical health services.
• Assist unsheltered individuals/families in identifying immediate needs and responsible for determining eligibility of program for participant.
• Arrange transportation for unsheltered participants to the nearest appropriate shelter site. Arrange for assessment through a substance use disorder treatment program, in the case of known or suspected substance abuse/mental health problems, or if there is an indication of danger to self or others, arrange for assessment through the Mental Health Center Mobile Crisis Unit. Arrange transportation to local emergency room or clinic in cases involving medical/physical emergencies.
• Responsible for keeping the case files for all participants up to date and accurately maintaining knowledge of federal, state and agency policies and procedures for effective implementation of program goals and objectives, including HMIS requirements.
• Keeps accurate intake and service records per requirements of Director and to the Statewide Project Coordinator. Maintains accurate, up-to-date activity log and provides to Director and Statewide Project Coordinator as needed. Gathers and reports inventory information concerning providers, types, and availability of homeless services, especially those not receiving funding through the NH Division of Mental Health and Developmental Services.

Qualifications to Be a Street Outreach Housing Specialist:

To excel in this role, you’ll need:

• Education: Associate’s Degree in Human Services. Education requirement may be substituted with related education and one additional year of relevant experience; to be determined by Director of Strategy & Planning. Education and/or training relating to human services such as counseling, crisis intervention, advocacy, information and referral, or similar activities.
• Experience: Two years of professional or personal experience with homelessness, mental illness, drug/alcohol abuse, or developmental disabilities.
• Skills: Express courtesy and willingness to assist others. Maintain adequate knowledge of all CAPBM programs to make referrals to other CAPBM programs beneficial to the participant. Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff while adhering to the confidentiality of clients, co-workers, and internal business information.
• Characteristics: Strong desire to assist others in helping themselves. Analytical and problem-solving techniques. Excellent organizational and communication skills. Ability to work independently with minimum supervision. Knowledge of local human service agencies and programs.
• Technical: Must successfully complete non-violent crisis prevention and intervention training. Successful completion of criminal record check.
• Reliable transportation and a valid driver’s license are required, as some travel within the community may be necessary.

Ready to Apply?

If this job sounds like a fit for you, click on the ‘apply’ button below. We’d love to hear from you! Together, we can empower communities and enrich lives.

Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.