Streaming Support Specialist — Hybrid Work & Equity

PlayOn Sports; Chamblee (GA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid/flexible work environment

Open PTO policy

Company equity (stock options)

Job summary

PlayOn Sports seeks a Support Specialist to help schools and fans stream live events using our platform. You will respond to cases, document troubleshooting steps, and ensure a reliable streaming experience for users.

The role is highly operational and customer-focused, involving queue-based case management, collaboration with internal teams, and thorough documentation to improve service quality across the platform.

Qualifications

• 1–3 years of experience in customer support or operations roles (preferred)
• Strong customer service mindset with a passion for helping others
• Comfortable using computers and learning CRM or case-management tools
• Excellent written communication and ability to explain solutions clearly
• Strong attention to detail when documenting cases and interactions
• Ability to manage multiple cases in a queue-based environment
• Flexible in a fast-paced support setting with shifting priorities

Responsibilities

• Provide case-based support to schools and fans using our streaming platform.
• Receive cases through a round-robin system and monitor queues to take additional cases as needed.
• Communicate clearly with customers to understand issues and guide toward resolution.
• Document troubleshooting steps, outcomes, and details within the CRM.
• Collaborate with internal teams when escalation is required to resolve issues.
• Contribute to initiatives to improve stream quality and customer experience.

Skills

Customer support

CRM tools

Written communication

Multitasking

Attention to detail

Tools

CRM system

Ticketing system

Job description

PlayOn Sports seeks a Support Specialist to help schools and fans stream live events using our platform. You will respond to cases, document troubleshooting steps, and ensure a reliable streaming experience for users.

The role is highly operational and customer-focused, involving queue-based case management, collaboration with internal teams, and thorough documentation to improve service quality across the platform.