Streaming Support Specialist — Hybrid Role

The NFHS Network; Chamblee (GA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Emergency Fund

Stock options

Open PTO

401K match

Hybrid work environment

Job summary

PlayOn in Georgia is seeking a Support Specialist to help schools and fans stream events. You will handle cases, document steps, and provide friendly, professional support across shifts to cover live event coverage. The role emphasizes customer service, attention to detail, and the ability to manage multiple cases in a queue-based environment.

Training on CRM and case management tools will be provided. Join a growth-stage team delivering reliable streaming experiences and improving overall

Qualifications

• 1–3 years of experience in customer support or related roles.
• Strong customer service mindset.
• Comfortable using computers and learning new systems such as CRM or case management tools.
• Excellent written communication and ability to explain solutions clearly.
• Strong attention to detail in documenting cases.
• Able to stay organized and manage multiple cases in a queue-based environment.
• Flexible and adaptable in a fast-paced support setting.

Responsibilities

• Provide case-based support to schools and fans using our streaming platform.
• Receive cases through a round-robin system and monitor queues.
• Communicate clearly with customers to understand issues and guide to resolution.
• Document troubleshooting steps and outcomes in the CRM.
• Flex between supporting schools, fans, and quality initiatives.
• Identify patterns or recurring issues and escalate when needed.
• Maintain productivity and responsiveness in a queue-based environment.
• Follow established processes and documentation standards.
• Collaborate with internal teams to resolve customer issues.
• Contribute to initiatives improving stream quality and customer experience.

Skills

Customer service mindset

Written communication

Attention to detail

Multitasking

Tools

CRM software

Case management systems

Job description

PlayOn in Georgia is seeking a Support Specialist to help schools and fans stream events. You will handle cases, document steps, and provide friendly, professional support across shifts to cover live event coverage. The role emphasizes customer service, attention to detail, and the ability to manage multiple cases in a queue-based environment.

Training on CRM and case management tools will be provided. Join a growth-stage team delivering reliable streaming experiences and improving overall