Streaming Support Specialist - Hybrid, Equity & PTO

PlayOn! Sports; Chamblee (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance plans

Dental, vision, life and disability保险

Employee Emergency Fund

Company equity (stock options)

Open PTO policy

401K plan with company match

Hybrid/flexible work environment

Job summary

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. You will handle customer inquiries, manage support cases, and ensure a smooth experience for users.

This role is highly operational and requires clear documentation, queue-based workflow, and collaboration with internal teams to resolve issues and improve stream quality.

Qualifications

• 1-3 years of experience in customer support or related roles.
• Strong customer service mindset with problem-solving skills.
• Proficient with computers and learning new systems like CRM tools.
• Excellent written communication and documentation skills.
• Ability to manage multiple cases in a queue-based environment.
• Flexible in a fast-paced support setting.

Responsibilities

• Provide case-based support to schools and fans using our streaming platform.
• Handle cases through a round-robin system and monitor queues.
• Communicate clearly with customers to understand issues and guide to resolution.
• Document troubleshooting steps and outcomes in the CRM.
• Collaborate with internal teams to resolve issues.
• Identify recurring issues and elevate for quality improvements.
• Maintain productivity and responsiveness in a queue-based environment.
• Follow established processes and documentation standards.
• Contribute to initiatives to improve stream quality and customer experience.

Skills

Customer support

CRM systems

Communication skills

Multitasking

Tools

CRM system

Job description

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. You will handle customer inquiries, manage support cases, and ensure a smooth experience for users.

This role is highly operational and requires clear documentation, queue-based workflow, and collaboration with internal teams to resolve issues and improve stream quality.