Strategy & Process Optimization Associate

JPMorgan Chase & Co.; City of Rochester (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate in Strategy & Process Improvement (CAO).

This role involves delivering high-impact strategic solutions, strengthening operating models, and improving employee and client experiences across global operations and administrative functions. You will work with senior leaders, including the CAO and COO, on projects spanning AI adoption, operating model strategy, and bureaucracy streamlining.

Qualifications

• 2.5+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team.
• Strong problem-solving and issue identification skills.
• Skills gathering, analyzing, and synthesizing data from multiple sources using Excel.
• Ability to manage key elements of a workstream to completion, escalating and seeking help where necessary.

Responsibilities

• Own a well-scoped workstream within a project, spanning process improvement, organizational change, and functional strategy efforts.
• Develop project-specific content and domain knowledge quickly and actively participate in team problem-solving sessions.
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights.
• Produce presentation materials to summarize findings and recommendations and influence senior leaders.
• Help guide client interviews to gather baseline information and work with internal client teams to define business pain points and opportunities.
• Work closely with stakeholders to develop and refine recommended solutions to address issues.
• Establish excellent relationships with internal clients and colleagues.
• Manage workstream deadlines and timeframes, proactively escalating issues as needed.
• Be receptive to coaching and feedback via apprenticeship model.
• Collaborate effectively with project Vice President, Analysts, and Associates to drive the project to completion.

Skills

Problem solving

Data analysis

Project management

Tools

Excel

Job description

JPMorgan Chase & Co. is seeking an Associate in Strategy & Process Improvement (CAO).

This role involves delivering high-impact strategic solutions, strengthening operating models, and improving employee and client experiences across global operations and administrative functions. You will work with senior leaders, including the CAO and COO, on projects spanning AI adoption, operating model strategy, and bureaucracy streamlining.