Strategic Process Improvement Associate

JPMorganChase; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health benefits

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Backup childcare

Job summary

JPMorganChase is seeking an Strategy & Process Improvement Associate within the CAO organization to help strengthen operating models, improve employee and client experiences, and drive bottom-line impact across global operations and firmwide initiatives.

You will work in small, 2-4 person teams in NYC or Dallas on projects lasting up to six months, with coaching and mentorship throughout the apprenticeship model.

Qualifications

• 2.5+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team
• Strong problem-solving and issue identification skills
• Skills gathering, analyzing, and synthesizing data from multiple sources using Excel
• Ability to manage key elements of a workstream to completion, escalating and seeking help where necessary

Responsibilities

• Own a well-scoped workstream within a project, which could span process improvement, organizational change, and functional strategy efforts
• Develop project-specific content and domain knowledge quickly and actively participate in team problem-solving sessions
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights
• Produce presentation materials to summarize findings and recommendations and influence senior leaders
• Help guide client interviews to gather baseline information and work with internal client teams to define business pain points and opportunities
• Work closely with stakeholders to develop and refine recommended solutions to address issues
• Establish excellent relationships with internal clients and colleagues
• Manage workstream deadlines and timeframes, proactively escalating issues as needed
• Be receptive to coaching and feedback via apprenticeship model
• Collaborate effectively with project Vice President, Analysts, and Associates to drive the project to completion

Skills

Analytical thinking

Problem solving

Stakeholder management

Project planning

Tools

Excel

Job description

JPMorganChase is seeking an Strategy & Process Improvement Associate within the CAO organization to help strengthen operating models, improve employee and client experiences, and drive bottom-line impact across global operations and firmwide initiatives.

You will work in small, 2-4 person teams in NYC or Dallas on projects lasting up to six months, with coaching and mentorship throughout the apprenticeship model.