Strategic Process Improvement Associate

JPMorgan Chase; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase is seeking an Strategy & Process Improvement Associate within the CAO team in New York. The role focuses on strengthening operating models, improving employee and client experience, and enhancing the firm’s bottom line through initiatives across lines of business.

You will work with senior leaders on firmwide projects, including AI adoption and operating model strategy. Projects are structured in small teams across NYC and Dallas, with a hypothesis-driven approach and iterative

Qualifications

• 2.5+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team.
• Strong problem-solving and issue identification skills.
• Skills gathering, analyzing, and synthesizing data from multiple sources using Excel.
• Ability to manage key elements of a workstream to completion, escalating and seeking help where necessary.

Responsibilities

• Own a well-scoped workstream within a project, which could span process improvement, organizational change, and functional strategy efforts.
• Develop project-specific content and domain knowledge quickly and actively participate in team problem-solving sessions.
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights.
• Produce presentation materials to summarize findings and recommendations and influence senior leaders.
• Help guide client interviews to gather baseline information and work with internal client teams to define business pain points and opportunities.
• Work closely with stakeholders to develop and refine recommended solutions to address issues.
• Establish excellent relationships with internal clients and colleagues.
• Manage workstream deadlines and timeframes, proactively escalating issues as needed.
• Be receptive to coaching and feedback via apprenticeship model.
• Collaborate effectively with project Vice President, Analysts, and Associates to drive the project to completion.

Skills

Problem solving

Data analysis

Stakeholder management

Project coordination

Tools

Excel

Job description

JPMorgan Chase is seeking an Strategy & Process Improvement Associate within the CAO team in New York. The role focuses on strengthening operating models, improving employee and client experience, and enhancing the firm’s bottom line through initiatives across lines of business.

You will work with senior leaders on firmwide projects, including AI adoption and operating model strategy. Projects are structured in small teams across NYC and Dallas, with a hypothesis-driven approach and iterative