Strategy & Ops Analyst: Build Playbooks, Dashboards & AI

Dow Jones; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Healthcare Plans

Paid Time Off

Retirement Plans

Medical, Dental and Vision Insurance

Job summary

Dow Jones seeks a Senior Analyst in NYC to drive operational performance, workflow optimization, and strategic alignment across the enterprise. As an early team member, you will help establish playbooks, frameworks, and service models from scratch.

This role focuses on diagnostics, process redesigns, metrics, and handoffs, coordinating with various teams to deliver tangible business value and enable automation and AI opportunities.

Qualifications

• 3+ years in Business Analysis, Process Optimization, Strategy & Ops, or Management Consulting in a technology-adjacent environment.
• Demonstrated experience writing business requirements documents, process maps, user stories, or functional specifications.
• Exceptional facilitation and communication skills to drive cross-functional alignment, with enthusiasm for building a new team function from scratch.
• Hands-on experience with Jira and comfort working within SDLC or agile delivery frameworks.
• Experience with at least one AI or automation platform in a professional setting.

Responsibilities

• Lead structured working sessions, interviews, and observations to map current-state workflows, swimlanes, decision rights, and pain points across business units.
• Redesign end-to-end processes to remove bottlenecks, establish clear handoffs, and define explicit human-vs.-technology task allocation.
• Translate future-state designs into clear automation, technology, or AI recommendations; prepare handoff packages for Tech teams.
• Conduct root-cause analysis, identify operational risks, and establish process baselines to frame improvement opportunities.
• Audit existing platforms and prototype lightweight solutions—including experimenting with AI tools—to test feasibility and solve business problems.
• Help build and scale Process Mapping templates, playbooks, and self-service enablement resources across Dow Jones.

Skills

Business Analysis

Process Optimization

Strategy & Ops

Facilitation

Cross-functional Collaboration

AI/Automation awareness

Tools

Jira

AI Platforms

Job description

Dow Jones seeks a Senior Analyst in NYC to drive operational performance, workflow optimization, and strategic alignment across the enterprise. As an early team member, you will help establish playbooks, frameworks, and service models from scratch.

This role focuses on diagnostics, process redesigns, metrics, and handoffs, coordinating with various teams to deliver tangible business value and enable automation and AI opportunities.