Strategy & Operations Manager — Growth & Alignment

Candid; United States; Remote; USD 155,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Stock option plan

Unlimited PTO

Work from home stipend

Comprehensive health coverage (medical

dental, vision) and generous parental

Significant discount on our customized

treatment plans and aligners

Job summary

Candid is seeking a Manager, Strategy & Operations to join our Strategy and Operations team, acting as internal consultant and operator to tackle critical business challenges and scale strategic initiatives. You will partner with leaders across Product, Clinical, Operations, Manufacturing, Commercial, and Partnerships, reporting to the Chief Strategy Officer, with up to 30% travel.

In this role you’ll drive alignment, own and scale partnership operations, translate performance data into

Qualifications

• 5+ years of experience in strategy, management consulting, business operations, operations leadership, or a related field.
• Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results.
• Proven track record of leading complex cross-functional initiatives from strategy through execution.
• Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact.
• Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes.
• Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools preferred.
• Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective.
• Strong project and program management capabilities with an ability to manage multiple priorities simultaneously.
• Clear results orientation with a bias toward action and ownership.
• Demonstrated ability to build scalable processes and operational systems in fast-paced environments.
• Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus.
• High intellectual curiosity and a willingness to dive deep into unfamiliar problems.
• Comfortable operating in dynamic environments where priorities evolve quickly.
• Willingness to travel up to 30%, including international travel.

Responsibilities

• Serve as an internal consultant to identify, prioritize, and solve business challenges.
• Lead special projects and strategic initiatives for executive leadership, driving alignment and execution across teams.
• Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution.
• Diagnose partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth.
• Translate performance data into strategic recommendations to guide product, clinical, and commercial decisions for Oliv, Candid’s orthodontist-focused product offering.
• Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance.
• Program manage key strategic initiatives supporting Oliv growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts.
• Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes.
• Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning, and manufacturing workflows.
• Use data, experimentation, and operational rigor to drive impact and continuously optimize processes across the business.

Skills

Strategy

Operations

Cross-functional leadership

Data analysis

AI tools & automation

Communication

Project management

Tools

SQL

Looker

Tableau

Sigma

Job description

Candid is seeking a Manager, Strategy & Operations to join our Strategy and Operations team, acting as internal consultant and operator to tackle critical business challenges and scale strategic initiatives. You will partner with leaders across Product, Clinical, Operations, Manufacturing, Commercial, and Partnerships, reporting to the Chief Strategy Officer, with up to 30% travel.

In this role you’ll drive alignment, own and scale partnership operations, translate performance data into