Strategy & Operations Lead — Intermodal Transit Ops

Remix

Los Angeles (CA)

On-site

USD 130,000 - 165,000

Full time

14 days+
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Benefits offered by this job

Free medical plans
401K matching

Job summary

Via is seeking a Strategy and Operation Principal to manage a first-of-its-kind, intermodal transit service. You will build the plane while flying it, spanning entrepreneurship, business development and operations management.

You will lead on-site operations, mentor dispatchers and shift managers, and drive end-to-end operational excellence to maximize efficiency and customer satisfaction.

Qualifications

  • Bachelor’s degree required.
  • 6+ years of operations management experience.
  • Experience leading support teams.

Responsibilities

  • Manage on-site daily operations of the service for our partner.
  • Prioritize operational issues and coordinate 24/7 scheduling,
  • Lead dispatchers and shift managers.
  • Build relationships with drivers, customers, community leaders, and partners.
  • Collaborate with Via senior management and external partners.
  • Develop metrics and report progress against KPIs weekly.
  • Prepare reports and analyze data to improve efficiency and customer satisfaction.
  • Ensure compliance with all applicable policies and regulations.

Skills

Operations management
Leadership
Communication
Problem solving
Strategic thinking

Education

Bachelor's degree

Job description

Via is seeking a Strategy and Operation Principal to manage a first-of-its-kind, intermodal transit service. You will build the plane while flying it, spanning entrepreneurship, business development and operations management.

You will lead on-site operations, mentor dispatchers and shift managers, and drive end-to-end operational excellence to maximize efficiency and customer satisfaction.

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