Strategy & Operations Lead — Intermodal Transit Ops

Remix; Los Angeles (CA); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Strategy and Operation Principal to manage a first-of-its-kind, intermodal transit service. You will build the plane while flying it, spanning entrepreneurship, business development and operations management.

You will lead on-site operations, mentor dispatchers and shift managers, and drive end-to-end operational excellence to maximize efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree required.
• 6+ years of operations management experience.
• Experience leading support teams.

Responsibilities

• Manage on-site daily operations of the service for our partner.
• Prioritize operational issues and coordinate 24/7 scheduling,
• Lead dispatchers and shift managers.
• Build relationships with drivers, customers, community leaders, and partners.
• Collaborate with Via senior management and external partners.
• Develop metrics and report progress against KPIs weekly.
• Prepare reports and analyze data to improve efficiency and customer satisfaction.
• Ensure compliance with all applicable policies and regulations.

Skills

Operations management

Leadership

Communication

Problem solving

Strategic thinking

Education

Bachelor's degree

Job description

Via is seeking a Strategy and Operation Principal to manage a first-of-its-kind, intermodal transit service. You will build the plane while flying it, spanning entrepreneurship, business development and operations management.

You will lead on-site operations, mentor dispatchers and shift managers, and drive end-to-end operational excellence to maximize efficiency and customer satisfaction.