Strategy and Operations Principal

Remix; Fort Worth (TX); On-site; USD 145,000 - 170,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Remix is seeking a Strategy and Operations Principal in Fort Worth, Texas, to manage an innovative intermodal transit service. The role involves leading a dedicated team, solving operational challenges, and developing strong community relations.

The ideal candidate has over 6 years of operations management experience, a Bachelor's degree, and a proven track record in people management. A comprehensive benefits package and a competitive salary range of $145,000 - $170,000 are offered.

Qualifications

• Minimum of 6 years of experience in operations management.
• Experience leading support teams and developing people.
• Ability to thrive in fast-paced environments.

Responsibilities

• Manage daily operations of Via's service.
• Drive strategic decision-making and project planning.
• Prepare reports and analyze data to improve processes.

Skills

Operations management

Leadership

Communication

Problem solving

Customer service

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy and Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You’ll Do:

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
• Drive strategic decision-making, rigorous project planning, and employ an entrepreneurial mindset to continually evolve Via’s operations
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Who You Are:

• Experienced operations manager, with a minimum of 6 years of experience and hold a Bachelor's degree
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $145,000 - $170,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.