Strategy & Operations Lead - Ingestion & Intake

Finchlegal; New York (NY); On-site; USD 110,000 - 200,000; Full time

Job summary

Finch is building an AI-enabled platform to transform consumer law. We seek a Strategy & Operations professional to own ingestion and intake workflows, drive measurable improvements, and partner with engineering to deploy automated solutions. You will set baselines, report on speed and cost per case, and shape the 2027 roadmap across law firms.

The role emphasizes rapid data-driven decision-making, cross-functional influence, and delivering scalable systems that improve access to justice.

Qualifications

• 2-5+ years in a problem-solving role such as consulting, BizOps, strategy, or tech.
• Owned and improved a specific business metric in S&O, BizOps, consulting, growth, marketplace operations, or a similar operating role.
• The data fluency to pull and sanity-check data yourself, question assumptions, establish a baseline, and identify the drivers behind a result.
• Partnered with engineers to ship product improvements or automation.
• Built a process or system from scratch, then taken responsibility for running it.

Responsibilities

• Own the systems that get cases into Finch quickly, reliably, and at a sustainable cost.
• Establish baselines and live reporting for ingestion speed, cost per case, intake answer rates, and conversion.
• Speed up ingestion by aiming for matter ingestion within 12 hours with clear ownership.
• Scale automated ingestion across law firms and case management systems, measure impact, and ensure reliability.
• Own the roadmap for 2027 intake and ingestion roadmaps using data-driven priorities.

Skills

Problem-solving

Data fluency

Engineer collaboration

Clear communication

Cross-functional influence

Tools

Claude

Job description

Finch is building an AI-enabled platform to transform consumer law. We seek a Strategy & Operations professional to own ingestion and intake workflows, drive measurable improvements, and partner with engineering to deploy automated solutions. You will set baselines, report on speed and cost per case, and shape the 2027 roadmap across law firms.

The role emphasizes rapid data-driven decision-making, cross-functional influence, and delivering scalable systems that improve access to justice.