Ops & Strategy Lead for AI-Driven Access to Justice

Finchlegal; New York (NY); On-site; USD 110,000 - 200,000; Full time

Job summary

Finch is building the applied AI platform for consumer law and is expanding a NYC office to bring access to justice to every American. You will own the operating system behind demand quality and delivery, reducing rework while ensuring each law firm’s requirements are built into how the work gets done.

Read real letters, identify causes of rework, and create a single source of truth for customer requirements.

Qualifications

• Experience owning a business metric and improving it in operations, strategy, or consulting.
• Evidence of building and shipping a tool, workflow, or automation that people actually use.
• Responsibility for the quality of a high-volume output where errors have meaningful consequences.
• The ability to pull and check your own data, diagnose a problem, and measure whether a fix works.

Responsibilities

• Own the demands roadmap and explore opportunities to improve litigation handoffs or adjacent services.
• Read real letters, question assumptions, and investigate errors to identify the underlying causes of rework.
• Build practical workflows, tools, or automations and ship improvements each week, using automation where it helps.
• Build quality controls, backup coverage, and repeatable workflows. Own adoption and measure results as volume grows.

Skills

Operations

Data analysis

Automation tooling

Cross-functional collaboration

Tools

Claude AI

Workflow automation

Job description

Finch is building the applied AI platform for consumer law and is expanding a NYC office to bring access to justice to every American. You will own the operating system behind demand quality and delivery, reducing rework while ensuring each law firm’s requirements are built into how the work gets done.

Read real letters, identify causes of rework, and create a single source of truth for customer requirements.