Strategic Workforce Scheduler for Peak Operations

MGM Resorts International; Las Vegas (NV); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Free parking

Health protection

Professional development

Volunteer opportunities

Job summary

Las Vegas, NV-based MGM Resorts International is seeking a Workforce Management Specialist to manage high-volume scheduling, ensure accurate timekeeping, and partner with leaders across departments to forecast staffing needs. The role emphasizes detail orientation, efficiency, and ethical scheduling practices.

The position offers starting pay of $22.50 per hour, with opportunities to optimize scheduling models and KPIs across properties.

Qualifications

• Must be 18 years of age or older
• Has 2+ years of relevant experience

Responsibilities

• Collaborate to complete daily scheduling tasks, including managing leave requests and callouts
• Serve as a subject matter expert on Workforce Management software and processes
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
• Suggest scheduling changes and create new business models
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
• Track, monitor, and communicate all system issues and downtime
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

Job description

Las Vegas, NV-based MGM Resorts International is seeking a Workforce Management Specialist to manage high-volume scheduling, ensure accurate timekeeping, and partner with leaders across departments to forecast staffing needs. The role emphasizes detail orientation, efficiency, and ethical scheduling practices.

The position offers starting pay of $22.50 per hour, with opportunities to optimize scheduling models and KPIs across properties.