Workforce Management Specialist - Las Vegas Properties

MGM Resorts International; Las Vegas (NV); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Wellness incentives

Employee discounts

Free meals

Free parking

Health protection

Professional development

Volunteer opportunities

Job summary

Las Vegas, NV-based MGM Resorts International is seeking a Workforce Management Specialist to manage high-volume scheduling, ensure accurate timekeeping, and partner with leaders across departments to forecast staffing needs. The role emphasizes detail orientation, efficiency, and ethical scheduling practices.

The position offers starting pay of $22.50 per hour, with opportunities to optimize scheduling models and KPIs across properties.

Qualifications

• Must be 18 years of age or older
• Has 2+ years of relevant experience

Responsibilities

• Collaborate to complete daily scheduling tasks, including managing leave requests and callouts
• Serve as a subject matter expert on Workforce Management software and processes
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
• Suggest scheduling changes and create new business models
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
• Track, monitor, and communicate all system issues and downtime
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

Job description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Workforce Management Specialist, you'll be at the heart of what keeps our properties running seamlessly. In this dynamic, high-impact role, you will support multiple MGM Resorts properties by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders across departments to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.

THE STARTING RATE:

$22.50

THE DAY-TO-DAY:

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
• Serve as a subject matter expert on Workforce Management software and processes
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
• Suggest scheduling changes and create new business models
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
• Track, monitor, and communicate all system issues and downtime
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

• Must be a minimum of 18 years of age
• Has 2+ years of prior relevant experience

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off-shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences - combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail] We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.