Specialist - Workforce Management

Wynn Resorts; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Wynn Las Vegas is seeking a Workforce Management Specialist to support planning, forecasting, scheduling, and optimization of labor resources across designated departments. You will partner with operational leaders to analyze workforce data and provide insights that boost productivity and cost efficiency.

The role focuses on creating staffing models, maintaining schedules, and ensuring adherence to labor guidelines while delivering guest service excellence at the resort.

Responsibilities

• Analyze historical trends, business volumes, and operational forecasts to support accurate labor planning.
• Assist in developing staffing models that align with business needs and service standards.
• Monitor daily, weekly, and seasonal demand patterns to identify staffing opportunities and risks.
• Support workforce planning initiatives and continuous improvement strategies.
• Create and maintain employee schedules in alignment with forecasted demand, labor budgets, and operational priorities.
• Ensure equitable distribution of shifts while maintaining compliance with company policies and labor guidelines.
• Adjust schedules in real-time based on business fluctuations and operational needs.
• Collaborate with department managers to resolve scheduling conflicts and optimize coverage.
• Generate and analyze reports related to labor utilization, staffing efficiency, productivity, and scheduling adherence.
• Provide actionable insights and recommendations to leadership based on workforce data analysis.
• Track key performance indicators such as labor cost percentage, overtime usage, and staffing variances.
• Support reporting needs by collecting data, establishing facts, and interpreting workforce data trends.
• Act as a liaison between Workforce Management and operational teams to ensure effective communication and execution of labor strategies.
• Support departments in managing staffing priorities while maintaining high levels of service and operational efficiency.
• Assist in addressing workforce

Job description

The Workforce Management Specialist is responsible for supporting the planning, forecasting, scheduling, and optimization of labor resources across designated departments at Wynn Las Vegas. This role ensures staffing levels align with business demands while maintaining the highest standards of operational efficiency, guest service excellence, and cost control.

The Specialist partners with operational leaders to analyze workforce data, develop schedules, and provide insights that drive productivity and optimize labor performance across the resort.

Key Responsibilities

Workforce Planning & Forecasting

• Analyze historical trends, business volumes, and operational forecasts to support accurate labor planning.
• Assist in developing staffing models that align with business needs and service standards.
• Monitor daily, weekly, and seasonal demand patterns to identify staffing opportunities and risks.
• Support workforce planning initiatives and continuous improvement strategies.

Scheduling & Optimization

• Create and maintain employee schedules in alignment with forecasted demand, labor budgets, and operational priorities.
• Ensure equitable distribution of shifts while maintaining compliance with company policies and labor guidelines.
• Adjust schedules in real-time based on business fluctuations and operational needs.
• Collaborate with department managers to resolve scheduling conflicts and optimize coverage.

Reporting & Analytics

• Generate and analyze reports related to labor utilization, staffing efficiency, productivity, and scheduling adherence.
• Provide actionable insights and recommendations to leadership based on workforce data analysis.
• Track key performance indicators such as labor cost percentage, overtime usage, and staffing variances.
• Support reporting needs by collecting data, establishing facts, and interpreting workforce data trends.

Operational Support

• Act as a liaison between Workforce Management and operational teams to ensure effective communication and execution of labor strategies.
• Support departments in managing staffing priorities while maintaining high levels of service and operational efficiency.
• Assist in addressing workforce