Workforce Management Specialist - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Wellness programs

Employee discounts

Free meals in employee dining room

Professional development

Job summary

MGM Resorts International in Springfield, MA, is seeking a Workforce Management Specialist to design efficient staffing and leverage real-time KPI insights in a fast-paced resort environment.

You will partner with leaders to optimize schedules, ensure compliance with labor agreements, and use Kronos/UKG Dimensions and Workday. The role requires a High School Diploma and 2+ years of experience; 7:00 AM–3:45 PM shifts including weekends.

Qualifications

• High School Diploma or GED required.
• 2+ years of relevant experience.
• Full-time schedule 7:00 AM - 3:45 PM incl. weekends/holidays.
• Experience with Kronos/UKG Dimensions and Workday preferred.

Responsibilities

• Serve as SME on Workforce Management systems and processes; monitor performance and downtime.
• Develop and maintain department schedules aligned to real-time needs and service expectations.
• Partner with department leaders to ensure accurate staffing, identify efficiencies and new operating models.
• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements and equity.
• Balance staffing with service levels and regulatory compliance.
• Support daily scheduling operations including leave requests and call-outs in a collaborative team environment.
• Track, analyze, and report KPIs such as Service Level, Occupancy, Abandon Rates, ASA and AHT daily/weekly/monthly.

Skills

KPI analysis

Cross-functional collaboration

Education

High School Diploma, GED or equivalent

Tools

Outlook

MS Word

Excel

PowerPoint

Virtual Roster (UKG Dimensions)

Kronos (UKG Dimensions)

Workday

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show‑stopping experiences for our guests.

THE JOB:

As a Workforce Management Specialist, you’ll leverage your experience with advanced scheduling software, KPI analysis, and cross‑functional collaboration to design efficient, compliant staffing solutions that support evolving business demands. If you thrive as a subject matter expert who partners with leaders to optimize service and performance, this is an opportunity to make a visible impact. Bring your workforce planning expertise to a fast‑paced, dynamic resort environment here at MGM Springfield.

THE STARTING RATE:

$21.00 per hour

THE DAY-TO-DAY:

• Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime
• Develop and maintain department schedules aligned to real‑time business needs, exceptions, and service expectations
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models
• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics
• Balance optimal scheduling with service levels and regulatory compliance
• Support daily scheduling operations, including leave requests and call‑outs, in a collaborative team environment
• Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent
• 2+ Years of Prior Relevant Experience
• Able and willing to work Full‑Time schedule consisting of 7:00 AM - 3:45 PM including weekends and holidays
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• Pay Rate The rate for this role is: $21.00 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world‑class talent and thrive in our collaborative environment.

Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first‑class accommodations and dining, world‑class entertainment, state‑of‑the‑art meeting and convention facilities, and high‑quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.