Strategic Workforce Planning Lead

CVS Health; Hartford (CT); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Hybrid work environment

Job summary

CVS Health in Hartford, CT is seeking a Senior Manager, Workforce Planning to lead core workforce planning, hiring governance, and reporting routines for G&A. You will align staffing with business priorities, forecasts, and operational needs.

You will drive planning discipline, governance, and cross-functional processes, partnering with leadership to support reforecasting, staffing model alignment, and adoption of workforce planning.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5-7+ years of workforce planning, headcount management, and hiring governance experience.
• 3-5+ years of financial reforecasting, track variances, and connect staffing decisions to budget and business needs.
• Advanced Excel proficiency with strong analytical and reporting skills.
• Strong problem-solving, decision-making, project management and critical thinking skills.
• High attention to detail and strong accountability in managing sensitive workforce processes.

Responsibilities

• Lead workforce management projects for G&A.
• Partner with the ACS Workforce Management team to support workforce system implementation and process adoption.
• Identify issues, recommend adjustments, and drive follow-through on agreed actions.
• Lead workforce planning reporting across hiring activity, SRC timelines, overtime, per diem, and hiring crosswalks.
• Ensure reporting is accurate, timely, and actionable for leadership decision-making.
• Drive planning discipline and governance routines across the G&A Leadership team.
• Lead governance and coordination for OPS bonus administration, including documentation and alignment with leadership expectations.
• Support visibility to open positions across G&A, including promotional opportunities, to strengthen colleague awareness and engagement.
• Lead support for quarterly financial reforecasting by documenting variances and drivers of change from budget to forecast and forecast to forecast.
• Develop and maintain rationale for incremental headcount requests, including associated risks and planning implications.
• Partner with leadership to ensure productivity savings and value realization targets are reflected in forecast and budget planning.
• Oversee hiring activity through the SRC process for the supported organization.
• Ensure headcount is accounted for in forecast or pre-attrition planning and SRC updates are maintained with clear rationale for leadership review.
• Drive consistency in staffing models and role alignment across teams, including productivity and time study re-evaluation.

Skills

Workforce planning

Headcount management

Hiring governance

Financial reforecasting

Data analysis

Education

Bachelor’s degree

Tools

Excel

Job description

CVS Health in Hartford, CT is seeking a Senior Manager, Workforce Planning to lead core workforce planning, hiring governance, and reporting routines for G&A. You will align staffing with business priorities, forecasts, and operational needs.

You will drive planning discipline, governance, and cross-functional processes, partnering with leadership to support reforecasting, staffing model alignment, and adoption of workforce planning.