Strategic Workforce Management Leader – Hybrid

First Investors Financial Services, Inc.; Dallas, Northern (TX, KY); On-site; USD 100,000 - 140,000; Full time

Job summary

Stellantis Financial Services, Inc. is seeking a Manager, Workforce Management to lead forecasting, scheduling, and optimization across servicing functions in a hybrid Dallas, TX environment.

Responsibilities include developing staffing strategies, driving data-driven decisions, and presenting insights to executives. The role requires strong leadership, advanced Excel skills, and experience with Genesys Cloud WFM or similar platforms.

Qualifications

• Minimum 5 years in workforce management or related fields.
• 2+ years of leadership experience managing teams.
• Experience with multi-channel customer service environments.

Responsibilities

• Lead forecasting, capacity planning, staffing models, and resource allocation.
• Oversee scheduling, real-time operations, and performance monitoring.
• Collaborate with stakeholders to support business continuity and optimization.

Skills

Workforce management

Forecasting

Scheduling

Leadership

Data analysis

Excel

Genesys Cloud WFM

Power BI

Education

Bachelor's degree in Business Administration, Finance, Operations Management, Data Analytics, Mathematics, Statistics, or related field

Tools

Genesys Cloud Workforce Management

Power BI

Tableau

Job description

Stellantis Financial Services, Inc. is seeking a Manager, Workforce Management to lead forecasting, scheduling, and optimization across servicing functions in a hybrid Dallas, TX environment.

Responsibilities include developing staffing strategies, driving data-driven decisions, and presenting insights to executives. The role requires strong leadership, advanced Excel skills, and experience with Genesys Cloud WFM or similar platforms.