Strategic Warranty and Client Operations Lead

Mckinstry; Seattle (WA); On-site; USD 94,000 - 163,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Paid time off

Medical/dental/vision benefits

Job summary

McKinstry in Seattle, WA is seeking a Client Operations Manager – Warranty Program to lead the end-to-end warranty and service program for OSM, oversee cross-functional teams, budgets, and client governance, and drive continuous improvement. You will guide program strategy and ensure operational excellence across the platform.

You will develop annual plans, manage budgets, enhance service delivery, and build strategic client relationships to grow annuity revenue while ensuring contractual

Qualifications

• Bachelor’s degree in facilities management, construction management, engineering, business, operations, or related field.
• Five or more years in facilities operations, warranty or service program management, or related environment.
• Proven people leadership, workforce planning, and succession experience.
• Knowledge of end-to-end program and service-delivery lifecycles, budgeting, forecasting, and cost management.
• Familiarity with contractual obligations, SLAs, risk, governance and vendor management.
• Experience with project management, Lean, Six Sigma, or continuous improvement methods.
• Proficiency with CMMS and service-management platforms.

Responsibilities

• Own end-to-end warranty and non-warranty program lifecycle and service delivery.
• Develop annual program plans, capacity forecasts, and growth initiatives.
• Manage budgets, forecasts, expenditures, and resource plans.
• Make program-level decisions, resolve escalations, and communicate outcomes.
• Govern client governance forums, present performance data, and drive corrective actions.
• Lead cross-functional execution to ensure compliant, scalable operations.
• Maintain data quality and reporting for informed decision-making.

Skills

Leadership

Budgeting

Program management

Data analysis

Vendor governance

Strategic thinking

Communication

Education

Bachelor’s degree in facilities management or related field

Tools

CMMS software

Asset management systems

Job description

McKinstry in Seattle, WA is seeking a Client Operations Manager – Warranty Program to lead the end-to-end warranty and service program for OSM, oversee cross-functional teams, budgets, and client governance, and drive continuous improvement. You will guide program strategy and ensure operational excellence across the platform.

You will develop annual plans, manage budgets, enhance service delivery, and build strategic client relationships to grow annuity revenue while ensuring contractual