Strategic Vendor Performance Manager

Amazon; Austin (TX); On-site; USD 127,000 - 172,000; Full time

Job summary

Amazon is seeking a Manager III to lead a high‑performing team of program managers responsible for vendor performance management and financial governance across a $27M+ technology portfolio supporting Worldwide Grocery Stores (WWGS). You will drive accountability with third‑party partners and co‑own the 3P integration roadmap with ServiceDesk leadership.

You will influence senior leadership, establish governance, and deliver data-driven recommendations to optimize costs and operations across 12+

Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience.
• 5+ years of team management experience.
• 5+ years of cross functional project delivery experience.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Lead and develop a team of 6 program managers (vendor performance management and financial monitoring).
• Own vendor accountability across our portfolio — drive contractual enforcement, financial penalties, structured escalations, and performance improvement plans that hold third‑party partners to Amazon’s bar for excellence.
• Co‑own the vendor integration roadmap with ServiceDesk Program leadership, including vendor onboarding and ensuring vendor performance outcomes translate to store-level impact.
• Drive financial governance across vendor programs, including spend forecasting, billing accuracy, credit recovery, and cost optimization initiatives.
• Influence and align cross‑functional customers without direct authority — push back on poorly scoped asks, challenge assumptions, and represent the team’s interests at senior leadership forums.
• Establish and enforce governance frameworks, decision rights, and escalation paths that enable the team to operate with high autonomy while maintaining accountability.
• Deliver executive‑level status reporting, strategic recommendations, and business cases to leadership, translating operational complexity into clear decisions and resource allocation.

Skills

Cross-functional leadership

Team management

Program management

Project delivery

Data-driven decision making

Job description

Amazon is seeking a Manager III to lead a high‑performing team of program managers responsible for vendor performance management and financial governance across a $27M+ technology portfolio supporting Worldwide Grocery Stores (WWGS). You will drive accountability with third‑party partners and co‑own the 3P integration roadmap with ServiceDesk leadership.

You will influence senior leadership, establish governance, and deliver data-driven recommendations to optimize costs and operations across 12+