Strategic Transformation Lead for Cross-Functional Initiatives

Liberty Mutual Insurance; United States; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Liberty Mutual Insurance seeks a Transformation Lead for US Retail Markets, driving cross-functional initiatives to align customer, agent, and employee experiences while turning strategy into actionable execution.

The role emphasizes collaboration with senior leaders, robust analysis, and a focus on delivering measurable business outcomes across the SBU. In-office expectations may vary by location, with a flexible approach to hybrid work.

Qualifications

• Requires a related 4-year degree and at least 10 years' experience leading large, complex stakeholder initiatives.
• Strong communication, influence, organizational and analytical abilities are required.
• Ability to manage scope, craft narrative, and navigate governance structures to keep sub-workstreams moving forward.
• Drives a high performing culture by modeling commitment, building trust across teams, and challenging the status quo.

Responsibilities

• Creates and leads the strategic direction for large-scale cross-functional initiatives aligning with SBU strategy.
• Defines the future target state and partners with delivery teams to identify the path to get there.
• Uses analytics and data to optimize outcomes and applies user research to guide design directions.
• Identifies interdependencies, resources, and risks to time-to-market and budget management.
• Dives deep into underlying tech and supports solutioning for future state vision.

Skills

Communication

Influencing

Organizational skills

Analytical skills

Governance & scope management

Stakeholder management

Education

4-year degree

Job description

Liberty Mutual Insurance seeks a Transformation Lead for US Retail Markets, driving cross-functional initiatives to align customer, agent, and employee experiences while turning strategy into actionable execution.

The role emphasizes collaboration with senior leaders, robust analysis, and a focus on delivering measurable business outcomes across the SBU. In-office expectations may vary by location, with a flexible approach to hybrid work.