Transformation Lead, Independent Agent Distribution

Liberty Mutual Insurance; United States; Hybride; USD 140 000 - 210 000; Plein temps

Résumé du poste

Liberty Mutual Insurance seeks a Transformation Lead for US Retail Markets, driving cross-functional initiatives to align customer, agent, and employee experiences while turning strategy into actionable execution.

The role emphasizes collaboration with senior leaders, robust analysis, and a focus on delivering measurable business outcomes across the SBU. In-office expectations may vary by location, with a flexible approach to hybrid work.

Qualifications

• Requires a related 4-year degree and at least 10 years' experience leading large, complex stakeholder initiatives.
• Strong communication, influence, organizational and analytical abilities are required.
• Ability to manage scope, craft narrative, and navigate governance structures to keep sub-workstreams moving forward.
• Drives a high performing culture by modeling commitment, building trust across teams, and challenging the status quo.

Responsabilités

• Creates and leads the strategic direction for large-scale cross-functional initiatives aligning with SBU strategy.
• Defines the future target state and partners with delivery teams to identify the path to get there.
• Uses analytics and data to optimize outcomes and applies user research to guide design directions.
• Identifies interdependencies, resources, and risks to time-to-market and budget management.
• Dives deep into underlying tech and supports solutioning for future state vision.

Connaissances

Communication

Influencing

Organizational skills

Analytical skills

Governance & scope management

Stakeholder management

Formation

4-year degree

Description du poste

Description

The US Retail Markets (USRM) Independent Agent Distribution Transformation Lead focuses on the most critical value drivers for the aligned SBU by quarterbacking initiatives that are highly complex, cross-functional, and cross-imperative. They will be responsible for effectively designing solutions to enable us to achieve our business goals while advancing the customer, agent, and employee experience. The Transformation Lead will effectively synthesize diverse, varying perspectives into a cohesive and aligned strategy by bringing the right voices to the table, building mutual trust / strong relationships, and allowing for vigorous debate. They will drive a unified vision across senior leaders and key stakeholders inside and outside of the SBU, while ensuring initiatives are in alignment with strategic business priorities. Ultimately, the Transformation Lead needs to leverage varying resources to build the aligned team that will turn strategy into reality, ensuring robust execution and outcome achievement.

• This role may have in-office requirements dependent upon candidate location.**

Description

The US Retail Markets (USRM) Independent Agent Distribution Transformation Lead focuses on the most critical value drivers for the aligned SBU by quarterbacking initiatives that are highly complex, cross-functional, and cross-imperative. They will be responsible for effectively designing solutions to enable us to achieve our business goals while advancing the customer, agent, and employee experience. The Transformation Lead will effectively synthesize diverse, varying perspectives into a cohesive and aligned strategy by bringing the right voices to the table, building mutual trust / strong relationships, and allowing for vigorous debate. They will drive a unified vision across senior leaders and key stakeholders inside and outside of the SBU, while ensuring initiatives are in alignment with strategic business priorities. Ultimately, the Transformation Lead needs to leverage varying resources to build the aligned team that will turn strategy into reality, ensuring robust execution and outcome achievement.

• This role may have in-office requirements dependent upon candidate location.**

Responsibilities

• Creates and leads the strategic direction for large scale cross functional initiatives that balances business strategy, marketplace research, and ideation for the creation of holistic customer and user solutions within the SBU.
• Defines the future target state and partners with the solution delivery teams to identify the path to get there. Collaborates with executives, senior leaders, and other stakeholders to scope opportunities, develop, and prioritize projects in alignment with SBU strategy.
• Leverages analytics and data to understand how to optimize for the best outcome. Understands how to apply user research and synthesize into programs to set direction of design that accomplishes goals.
• Proactively identifies interdependencies, efficiencies, resources needed, and any barriers that may create risk with time to market and budget constraints. Indirectly manages assigned work streams, each with varying priorities, timelines, and resource requirements for multiple initiatives.
• Dives deep into the underlying tech architecture and supports the team in solutioning that supports future state vision and closes gaps in business and technology.

Qualifications

• Preference for related 4 year degree with minimum requirement of 10 years` experience with demonstrated capability in managing large, complex stakeholder projects
• Effective communication, influencing, organizational and analytical skills required
• Ability to set expectations upward through managing scope, ability to craft narrative, and navigate across governance structures required to keep multiple sub-workstreams moving forward
• Drives a high performing culture by modeling commitment, building trust across extended teams, curiosity about different perspectives, and challenges the status quo while providing clarity and direction for teams executing on the work

About Us

Pay Philosophy:

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco