Strategic Training Program Lead

Contact Government Services, LLC; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Observance of State

Job summary

Contact Government Services, LLC seeks a Program Manager/Training Lead to design, develop, and deliver training for a government client. The role includes coordinating with the transformation readiness team and stakeholders to ensure effective implementation.

Responsibilities include creating end-to-end training materials, instructor-led and virtual delivery, and developing communications assets. A Bachelor's degree and relevant experience are required; Salesforce and Adobe Captivate experience

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
• Minimum of 5 years’ experience developing training for clients
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
• Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
• Bachelor’s degree in a relevant field required
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
• Experience with Salesforce preferred
• Must have experience using Adobe Captivate for training development
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the Transformation Training Plan, with test scenarios and system screenshots informing materials.
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles for informing the public, law firms, and staff about changes.
• Provide support to staff to ease the transition and ensure a successful rollout of transformed processes, coordinating the training schedule with the Transformation Readiness Team.
• Design and develop myVCF system training using materials from the System Integrator.
• Develop communication materials for internal and external audiences, including PowerPoints, handouts, and focus groups planning.
• Submit communications and training materials for approval and track through the approval process to adjust as needed.

Skills

Curriculum design

Training development

Project management

Team leadership

Schedule coordination

Public Trust clearance

US citizenship

Client training

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Adobe Captivate

Job description

Contact Government Services, LLC seeks a Program Manager/Training Lead to design, develop, and deliver training for a government client. The role includes coordinating with the transformation readiness team and stakeholders to ensure effective implementation.

Responsibilities include creating end-to-end training materials, instructor-led and virtual delivery, and developing communications assets. A Bachelor's degree and relevant experience are required; Salesforce and Adobe Captivate experience