Strategic Telecom Revenue & Retention Manager
Pivotal Talent Search
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Benefits offered by this job
Job summary
Pivotal Talent Search is seeking an Account Relations Manager for a hybrid role in Chicago, IL. You will drive revenue growth within the existing customer base through renewals, expansion opportunities, and strategic account development.
You will combine account management, customer success and business development to maximize lifetime value, build trusted advisor relationships, and ensure customers achieve measurable outcomes in partnership with us.
Qualifications
- Minimum 5 years in telecommunications account management, sales, or retention.
- Expert knowledge of Ethernet, DIA, broadband, Voice and Cloud.
- Experience selling to SMB and Enterprise telecom services.
- Excellent communication and presentation skills.
- Customer-focused with problem-solving ability.
- Willingness to travel to meet customers.
- Bachelor’s degree or equivalent business experience.
Responsibilities
- Own renewal, retention, and expansion across assigned accounts.
- Achieve quota through renewals, upsell, cross-sell.
- Develop account plans with objectives and revenue targets.
- Maintain pipeline of renewal and expansion opportunities.
- Present telecom and cloud solutions to stakeholders.
- Lead business reviews aligning roadmaps with customer goals.
- Collaborate with Account Executives and product teams to tailor solutions.
- Gather market insights to identify opportunities.
- Monitor account health and churn indicators.
Skills
Education
Job description
Pivotal Talent Search is seeking an Account Relations Manager for a hybrid role in Chicago, IL. You will drive revenue growth within the existing customer base through renewals, expansion opportunities, and strategic account development.
You will combine account management, customer success and business development to maximize lifetime value, build trusted advisor relationships, and ensure customers achieve measurable outcomes in partnership with us.
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